Partial Outageshare-external
Help Needed: "Please reduce the amount of data you're asking for, then retry your request" Error on Multiple Endpoints
1

Hello everyone,

We're encountering a persistent issue with the error message "Please reduce the amount of data you're asking for, then retry your request." After checking our error message source dashboard, we've identified this as the third most frequent error across multiple endpoints. This issue affects the following endpoints, among others:

  • /{account id}/activities
  • /{account id}/customaudiences

Context from Community Reports: Many community members have reported similar issues, and some have been affected for several months without a satisfactory resolution. Here are a few relevant threads: - Bug Report 1 - Bug Report 2 - Bug Report 3 - Community

Current Mitigations and Best Practices: We have been following the best practices outlined in the official documentation.

Despite these efforts, the issue persists. We need to understand better how to reduce the data requests effectively and avoid this error.

Request for Assistance: Could someone from the Facebook API team provide more detailed information on the following: 1. What specific factors contribute to a request being considered "too large"? 2. Are there any additional parameters or configurations we can adjust to avoid this error? 3. Can you suggest any workarounds or interim solutions while this issue is being addressed?

Thank you for your attention to this matter. We appreciate any guidance or updates you can provide to help us and the broader community navigate this challenge.

Octavia
Asked about 5 months ago