We have received a violation notice from Facebook saying that "We weren't able to review your app because we are missing information required from you to complete our review. This violates Platform Term 7.a."
To fix it they mention to "Provide instructions for accessing the app so we may complete our review. Include the following:1. Explain how to navigate to the app, and provide instructions for testing. 2. Include any test credentials or access codes that we will need to access the app and any in-app features."
We have tried 10 times to send them specific information including screenshots about how to download our iOS app to review, but we always get the same answer: "violation not resolved: Option to respond again". Now our app is restricted without any reason and severely affected our users. Is there any way to contact Facebook about this? Does anyone know how to resolve this issue?
I'm experiencing the same issue, I've added steps, a video and quantified how we use the meta API in our app and it still fails. I've submitted 3 times now and it still fails. We're using a react webapp if anyone else is using a similar stack?
I also encountered the same problem. I submitted it for review 6 times and was rejected. Can anyone who passed the review share a case?
Same here, did it already 10 times, so frustrating 😤
Hi, did you solve this problem?
Hello, has anyone in the community found an answer to this problem? Please help us
same here!
Hi, we also have this problem. Did anyone manage to pass this review? Please help.
I also encountered the same problem. I submitted it for review 6 times and was rejected. Can anyone who passed the review share a case?
We are experiencing the same problem.
Have you resolved that one?
We are experiencing the same, have sent them required information multiple times but it did not works.
I've created a new app and now it's working fine
Same issue, so frustrating.
Same problem, no way to contact anyone. And the possibility to create an issue ticket is also broken on their dashboard...
Yes got the same prolem it is ridiculous
Have you resolved it? and how?