- Community
- Domanda
We get error messages like this when posting a carousel post on Instagram:
{"message":"Only photo or video can be accepted as media type.","type":"OAuthException","code":9004,"error_subcode":2207052,"is_transient":false,"error_user_title":"Media downloaden is mislukt","error_user_msg":"De media konden niet worden opgehaald via deze URI: http://...[VALID URL]","fbtrace_id":"As_84GaQOY9vGMolIqXEgkT"}
Anyone else? We didn't changed anything to the code .. but this pops up quite a lot (though not always?!) Any issues known on the API?
Thanks, Fred.
We experience the same issue
Same issue here.
Seems to be an issue with the feed in general
Same issue here. Storing our URLs in S3 bucket. The issue is looking intermittent as we had single successful post among many failed ones. Has anyone else come across any more info on this problem?
Same issue here. Problem seems to have started this morning for us
We are experiencing the same issue across all of our user accounts and connected clients - almost 100% of the time. Is there any ETA on this?
Bug report for the issue https://developers.facebook.com/support/bugs/400364672379509/
We are experiencing the same issue. Also see: https://developers.facebook.com/community/threads/295026476536274/
This issue has started again as of 7:14AM Eastern for us.
Yep, seeing the same.
This issue has resumed for our app again starting this morning
We were able to resolve this issue by ensuring that we allowed access to facebook's user-agent to our image server via the robots.txt file. We were denying access to all user agents prior to that. Once we fixed this, our posts started working again. Your case may be different, but I'm providing this information in case you have the same issue. BTW, we were getting the exact same error with a subcode of 9004 prior to this fix.
Thank you for the info. However, we see the issue even with User-agent: *
Is everyone posting from S3?
GCP on our end
We’re pushing out a hot fix to use cloud front as a mitigation
Keep us posted and see if that helps
same issue here :/
Same issue here. Problem seems to have started this morning for us with the same error codes/message:
{"error":{"message":"Only photo or video can be accepted as media type.","type":"OAuthException","code":9004,"error_subcode":2207052,"is_transient":false,"error_user_title":"Media download has failed","error_user_msg":"The media could not be fetched from this uri:
We are also seeing this issue with the same error
OAuthException: Only photo or video can be accepted as media type. (code 9004, subcode 2207052) 'Media download has failed - The media could not be fetched from this URI:
Same here. this is the error i have been getting
{"error":{"message":"Only photo or video can be accepted as media type.","type":"OAuthException","code":9004,"error_subcode":2207052,"is_transient":false,"error_user_title":"Media download has failed","error_user_msg":"The media could not be fetched from this uri:
Are you sending an AWS S3 url?
Yes.
We are sending an Signed s3 URL
Hello, we experience the same issue. About 30%-40% percent of requests is failing with this error.
On my end, getting a 500 Server Error: Internal Server Error
"error":{"message":"An unknown error has occurred.","type":"OAuthException","code":1,"fbtrace_id":"ASO3IMHJjOzk3iDTIF1Bghj"}
It appears the issue is resolved for us as of 1:45 PM PST
Confirmed functionality again at 3 PM PST
Looks like the issue is back for Adam and my team as of this morning at 7:14AM Eastern
We are experiencing the same issue with 100% of our customers posts, regardless is they are carousel posts or not.
Did this just get way worse for anyone else? Our publishing just dropped off a cliff
Yes, we are seeing the same
I'm seeing the same issue. It's not related to carousel though. It also happens on single images posts. It's intermittent. Sometimes the image goes through, sometimes it returns an error (for the same image URL)
Same issue. Failure occurs if sending multiple images.
"error": { "message": "Only photo or video can be accepted as media type.", "type": "OAuthException", "code": 9004, "error_subcode": 2207052, "is_transient": false, "error_user_title": "Media download has failed", "error_user_msg": "The media could not be fetched from this uri:", "fbtrace_id": "A4bv0ZjxD7k3n6krRxnnH_q" }
Update - we see some instances when uploading a single image. Always from a URL.