publishing instagram carousel post
30

We get error messages like this when posting a carousel post on Instagram:

{"message":"Only photo or video can be accepted as media type.","type":"OAuthException","code":9004,"error_subcode":2207052,"is_transient":false,"error_user_title":"Media downloaden is mislukt","error_user_msg":"De media konden niet worden opgehaald via deze URI: http://...[VALID URL]","fbtrace_id":"As_84GaQOY9vGMolIqXEgkT"}

Anyone else? We didn't changed anything to the code .. but this pops up quite a lot (though not always?!) Any issues known on the API?

Thanks, Fred.

Frederic
Posée il y a environ 4 mois
Jan-Paul

We experience the same issue

26 janvier, 06:57
Patrick

Same issue here.

26 janvier, 09:13
Francisco

Seems to be an issue with the feed in general

26 janvier, 09:40
Mindaugas

Same issue here. Storing our URLs in S3 bucket. The issue is looking intermittent as we had single successful post among many failed ones. Has anyone else come across any more info on this problem?

26 janvier, 12:02
Jay

Same issue here. Problem seems to have started this morning for us

26 janvier, 12:38
Simon

We are experiencing the same issue across all of our user accounts and connected clients - almost 100% of the time. Is there any ETA on this?

26 janvier, 13:03
Margrid

Bug report for the issue https://developers.facebook.com/support/bugs/400364672379509/

26 janvier, 14:22
Réponse sélectionnée
1

We are experiencing the same issue. Also see: https://developers.facebook.com/community/threads/295026476536274/

31 janvier, 03:37
Bogdan
1

This issue has started again as of 7:14AM Eastern for us.

31 janvier, 06:16
Darpan
Adam

Yep, seeing the same.

31 janvier, 07:25
1

This issue has resumed for our app again starting this morning

31 janvier, 07:26
Adam
1

We were able to resolve this issue by ensuring that we allowed access to facebook's user-agent to our image server via the robots.txt file. We were denying access to all user agents prior to that. Once we fixed this, our posts started working again. Your case may be different, but I'm providing this information in case you have the same issue. BTW, we were getting the exact same error with a subcode of 9004 prior to this fix.

31 janvier, 11:44
Ravi
Geoffrey

Thank you for the info. However, we see the issue even with User-agent: *

31 janvier, 12:49
2

Is everyone posting from S3?

26 janvier, 11:31
Ian
Adam

GCP on our end

26 janvier, 12:28
Ian

We’re pushing out a hot fix to use cloud front as a mitigation

26 janvier, 12:32
Krishna

Keep us posted and see if that helps

26 janvier, 13:48
2

same issue here :/

26 janvier, 11:53
アブラハン
2

Same issue here. Problem seems to have started this morning for us with the same error codes/message:

{"error":{"message":"Only photo or video can be accepted as media type.","type":"OAuthException","code":9004,"error_subcode":2207052,"is_transient":false,"error_user_title":"Media download has failed","error_user_msg":"The media could not be fetched from this uri:

26 janvier, 12:39
Jay
2

We are also seeing this issue with the same error

OAuthException: Only photo or video can be accepted as media type. (code 9004, subcode 2207052) 'Media download has failed - The media could not be fetched from this URI:

26 janvier, 12:43
Wurood
3

Same here. this is the error i have been getting

{"error":{"message":"Only photo or video can be accepted as media type.","type":"OAuthException","code":9004,"error_subcode":2207052,"is_transient":false,"error_user_title":"Media download has failed","error_user_msg":"The media could not be fetched from this uri:

26 janvier, 12:05
Krishna
Ian

Are you sending an AWS S3 url?

26 janvier, 12:16
Krishna

Yes.

26 janvier, 12:17
Krishna

We are sending an Signed s3 URL

26 janvier, 12:18
3

Hello, we experience the same issue. About 30%-40% percent of requests is failing with this error.

26 janvier, 12:12
Filip
4

On my end, getting a 500 Server Error: Internal Server Error

"error":{"message":"An unknown error has occurred.","type":"OAuthException","code":1,"fbtrace_id":"ASO3IMHJjOzk3iDTIF1Bghj"}

26 janvier, 10:20
Louis
4

It appears the issue is resolved for us as of 1:45 PM PST

26 janvier, 14:58
Adam
Margrid

Confirmed functionality again at 3 PM PST

26 janvier, 16:01
Darpan

Looks like the issue is back for Adam and my team as of this morning at 7:14AM Eastern

31 janvier, 06:15
5

We are experiencing the same issue with 100% of our customers posts, regardless is they are carousel posts or not.

26 janvier, 12:24
Adam
6

Did this just get way worse for anyone else? Our publishing just dropped off a cliff

26 janvier, 11:30
Ian
Adam

Yes, we are seeing the same

26 janvier, 12:28
9

I'm seeing the same issue. It's not related to carousel though. It also happens on single images posts. It's intermittent. Sometimes the image goes through, sometimes it returns an error (for the same image URL)

26 janvier, 09:15
Mauricio
12

Same issue. Failure occurs if sending multiple images.

"error": { "message": "Only photo or video can be accepted as media type.", "type": "OAuthException", "code": 9004, "error_subcode": 2207052, "is_transient": false, "error_user_title": "Media download has failed", "error_user_msg": "The media could not be fetched from this uri:", "fbtrace_id": "A4bv0ZjxD7k3n6krRxnnH_q" }

26 janvier, 08:16
Geoffrey
Geoffrey

Update - we see some instances when uploading a single image. Always from a URL.

26 janvier, 08:56