HOW CAN I CONTACT A REAL PERSON ?
1

It is unbelivable, my app has been restricted for almost 2 weeks now and I have aboslutely no ongoing violation, it does not appear in the "/appeal" page, I can't contact anybody to help me

I don't know if people from Meta are reading posts here anywy but I am trying (again).

  • Our application was flagged "In violation" during the periodical review (just because the reviewer could not find the "Facebook Login" button).
  • We were supposed to have a few days to respond before our app was restricted, but even before the end of the delay it got restricted !!!
  • Of course we solved the violation but our app is still restricted and I have a message asking me to resolve violation, but the violations are already resolved:

Extract from my "Required Actions" notification :

-- To restore the app, respond to the open violations listed below. Resolve violation, Resolved May 28, 2024 Resolve violation, Resolved Jun 4, 2024 Resolve violation, Resolved Jun 14, 2024 The violations in the list above will be resolved after you submit the required information and our reviewers have been able to confirm the issues are addressed. If you are receiving this violation and have already responded to all other violations, your responses are in process.

After our reviewers complete their review of the app, this violation will be resolved, and the app will be automatically restored.

My app does not appear in the "/appeal" page so I have no way to contact the reviewer and get my app restored I also tryed to respond in the viloation notification but when I submit my Response, I just receive an error (I guess because it is resolved, so we can not respond anymore)

And now I cannot provide my service anymore and I am going to run out of business just because of a bug in Facebook review process and the TOTAL ABSENCE of support for developpers.

HELP ME please

Gari
Enviada hace 3 meses aproximadamente
Chris

A lot of us in this situation; the main thread for it is at https://developers.facebook.com/community/threads/825933225713305/

24 de junio a las 9:31
Respuesta seleccionada
1

I HAVE THE SAME ISSUE!!! I HAVE RESOLVED ALL MY VIOLATIONS BUT MY APO REMAINS ON RESTRICTION....I NEED THEM TO CLEAR THE CACHE OR SOMETHING THIS IS Crippling MY Progression!!!!!!

16 de julio a las 23:16
Kyle