Onboarding failure - Whatsapp Business Platform API
34

When i click on CONTINUE button on whatsapp busuiness platfrom api, I am getting Onboarding failure error. Can some one please guide me how to get this resolved.

Balaji
已發問 約 11 個月前
Programa

same problem

8月2日上午11:30
נדב

Try to check your securing settings and whether you have enabled the 2FA

12月2日下午9:58
已選擇的回答
1

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日上午3:25
Carl
1

SAME ISSUE!!!!

12月27日下午1:26
Max
1

I am also getting this error. I try every day. Still the same error. If there is something I can do to fix this, please make the error message more informative.

1月14日上午3:22
Otto
1

Hello, Guys!

Is there another solution for this? The video did not solve it.

1月18日上午7:29
Layssa
1

I'm also having this problem with WhatApp setup. Video didn't solve it

1月24日上午2:34
Gavin
Shahab

i'M ALSO fACING THE SAME PROBLEM

1月25日上午10:31
1

has anyone resolved this issue?

2月5日上午12:32
Pawan
1

Same problem...

2月7日上午1:35
Natanael
1

I think you have to verify the business account to use the WhatsApp API.

Has anyone tried with a verified account?

2月16日上午1:43
Alfredo
Jai

I have a verified account, still getting the same error.

2月28日下午10:28
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

5月10日下午12:42
1

Same Error

2月22日上午5:47
Rafael
1

I still have the same error as well. Please share a solution.

3月1日上午2:37
Otto
Jai

Did you find any solution?

3月3日下午10:45
1

Same problem, any solution yet ?

3月25日上午11:44
SifizSoft
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

5月10日下午12:42
1

The solution is to change the double check login settings on your facebook business, verify all accounts.

3月26日上午12:23
Natanael
1

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

5月8日下午10:24
Ritik
2

Same problem here More than a week, checking and i have the same issue

11月22日上午5:03
Clientes
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日上午3:25
2

Same problem! Please help!

11月23日上午7:05
Contenidos
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日上午3:25
2

Same problem! We need help

11月23日下午10:35
Gorke
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日上午3:25
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

5月10日下午12:43
7

yup, same issue here. Any solution?

8月2日上午6:25
Shreyas
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日上午3:25
7

same problem

8月2日上午11:54
Programa
Cláudia

Same problem and I've been trying for a week

8月4日下午1:01
Programa

Today I tried early in the morning and it worked for me, try again or a less crowded hour to see

8月4日下午1:33
Ekta

I am also facing the same. How can i resolve it.

8月25日上午10:29
Anthony

Hello Ekta, did you have a solution or just waiting a few hours is it resolved?

8月31日下午5:44
Borja

The same problem here too.

9月26日下午9:35
Senthil Kumaran

Same problem . We have been trying for a week . Tried variety of times . But couldn't onboard . Does anyone know any way to raise this to support team of Meta .

10月2日上午8:42
Raj

getting Onboarding Failure Your business is prohibited from advertising, including app sharing.

10月23日上午7:54
Code

Is anyone able to get past this issue. I am shocked to know that there is no way to create a ticket or reach out to them on chat.

10月24日上午9:07
Gopay

It has been a few days and I am still facing this issue, what about others?

11月1日下午9:06
Property

Hello Meta Team,

I have faced issue to set up WhatsApp account with my business, i.e.

Onboarding Failure Please retry in some time or contact support to get issue fixed.

please fix this issue as soon as possible

11月2日上午12:14
Viswas

I'm also getting the same error. We have taken a paid whatsapp API software for reaching out to people. When it is not working, it is a shocker

11月4日下午11:46
חי

I have same issue

11月5日上午4:24
Paulo

I1m still having the same issue

12月7日上午10:34
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日上午3:25
TierraCero

i have the same error

2月15日下午3:30
7

When i click on CONTINUE button on whatsapp busuiness platfrom api, I am getting Onboarding failure error. Can some one please guide me how to get this resolved.

11月13日上午5:36
Rodrigo
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日上午3:25
8

Onboarding Failure There was a problem with this request. We're working on getting it fixed as soon as we can.

I saw this in my browser developer options

A server error noncoercible_variable_value occured. Check server logs for details.

8月2日上午1:48
Shingirai
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日上午3:26
Citron

issue is another this link solves issue with ads restrictions

1月4日下午11:33
Dasha

any solution?

1月30日下午7:06
12

Same problem

6月27日上午8:21
Sergio
Sarthak

same problem

6月27日上午8:29
Swee Hong

same problem

8月1日下午9:34
Michal

same probelm

8月2日上午12:52
Muhammad Firdaus

Same problem

Failure: Onboarding Failure There was a problem with this request. We're working on getting it fixed as soon as we can.

For more context : just created an account to try the API, getting the error listed.

8月2日上午1:02
Maximus

Same issue on our side

8月2日上午3:27
Muhammad Firdaus

Hi just an update for everyone, im able to click continue. maybe the solution is to wait for few hours then it will be resolved. it got resolve for me.

8月2日下午7:04
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日上午3:26
Jai

Please let me know if anyone found the solution.

3月3日下午10:46