Onboarding failure - Whatsapp Business Platform API
34

When i click on CONTINUE button on whatsapp busuiness platfrom api, I am getting Onboarding failure error. Can some one please guide me how to get this resolved.

Balaji
Đã hỏi khoảng 11 tháng trước
Programa

same problem

2 tháng 8 lúc 11:30
נדב

Try to check your securing settings and whether you have enabled the 2FA

2 tháng 12 lúc 21:58
Câu trả lời được chọn
1

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 tháng 12 lúc 03:25
Carl
1

SAME ISSUE!!!!

27 tháng 12 lúc 13:26
Max
1

I am also getting this error. I try every day. Still the same error. If there is something I can do to fix this, please make the error message more informative.

14 tháng 1 lúc 03:22
Otto
1

Hello, Guys!

Is there another solution for this? The video did not solve it.

18 tháng 1 lúc 07:29
Layssa
1

I'm also having this problem with WhatApp setup. Video didn't solve it

24 tháng 1 lúc 02:34
Gavin
Shahab

i'M ALSO fACING THE SAME PROBLEM

25 tháng 1 lúc 10:31
1

has anyone resolved this issue?

5 tháng 2 lúc 00:32
Pawan
1

Same problem...

7 tháng 2 lúc 01:35
Natanael
1

I think you have to verify the business account to use the WhatsApp API.

Has anyone tried with a verified account?

16 tháng 2 lúc 01:43
Alfredo
Jai

I have a verified account, still getting the same error.

28 tháng 2 lúc 22:28
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

10 tháng 5 lúc 12:42
1

Same Error

22 tháng 2 lúc 05:47
Rafael
1

I still have the same error as well. Please share a solution.

1 tháng 3 lúc 02:37
Otto
Jai

Did you find any solution?

3 tháng 3 lúc 22:45
1

Same problem, any solution yet ?

25 tháng 3 lúc 11:44
SifizSoft
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

10 tháng 5 lúc 12:42
1

The solution is to change the double check login settings on your facebook business, verify all accounts.

26 tháng 3 lúc 00:23
Natanael
1

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

8 tháng 5 lúc 22:24
Ritik
2

Same problem here More than a week, checking and i have the same issue

22 tháng 11 lúc 05:03
Clientes
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 tháng 12 lúc 03:25
2

Same problem! Please help!

23 tháng 11 lúc 07:05
Contenidos
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 tháng 12 lúc 03:25
2

Same problem! We need help

23 tháng 11 lúc 22:35
Gorke
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 tháng 12 lúc 03:25
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

10 tháng 5 lúc 12:43
7

yup, same issue here. Any solution?

2 tháng 8 lúc 06:25
Shreyas
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 tháng 12 lúc 03:25
7

same problem

2 tháng 8 lúc 11:54
Programa
Cláudia

Same problem and I've been trying for a week

4 tháng 8 lúc 13:01
Programa

Today I tried early in the morning and it worked for me, try again or a less crowded hour to see

4 tháng 8 lúc 13:33
Ekta

I am also facing the same. How can i resolve it.

25 tháng 8 lúc 10:29
Anthony

Hello Ekta, did you have a solution or just waiting a few hours is it resolved?

31 tháng 8 lúc 17:44
Borja

The same problem here too.

26 tháng 9 lúc 21:35
Senthil Kumaran

Same problem . We have been trying for a week . Tried variety of times . But couldn't onboard . Does anyone know any way to raise this to support team of Meta .

2 tháng 10 lúc 08:42
Raj

getting Onboarding Failure Your business is prohibited from advertising, including app sharing.

23 tháng 10 lúc 07:54
Code

Is anyone able to get past this issue. I am shocked to know that there is no way to create a ticket or reach out to them on chat.

24 tháng 10 lúc 09:07
Gopay

It has been a few days and I am still facing this issue, what about others?

1 tháng 11 lúc 21:06
Property

Hello Meta Team,

I have faced issue to set up WhatsApp account with my business, i.e.

Onboarding Failure Please retry in some time or contact support to get issue fixed.

please fix this issue as soon as possible

2 tháng 11 lúc 00:14
Viswas

I'm also getting the same error. We have taken a paid whatsapp API software for reaching out to people. When it is not working, it is a shocker

4 tháng 11 lúc 23:46
חי

I have same issue

5 tháng 11 lúc 04:24
Paulo

I1m still having the same issue

7 tháng 12 lúc 10:34
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 tháng 12 lúc 03:25
TierraCero

i have the same error

15 tháng 2 lúc 15:30
7

When i click on CONTINUE button on whatsapp busuiness platfrom api, I am getting Onboarding failure error. Can some one please guide me how to get this resolved.

13 tháng 11 lúc 05:36
Rodrigo
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 tháng 12 lúc 03:25
8

Onboarding Failure There was a problem with this request. We're working on getting it fixed as soon as we can.

I saw this in my browser developer options

A server error noncoercible_variable_value occured. Check server logs for details.

2 tháng 8 lúc 01:48
Shingirai
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 tháng 12 lúc 03:26
Citron

issue is another this link solves issue with ads restrictions

4 tháng 1 lúc 23:33
Dasha

any solution?

30 tháng 1 lúc 19:06
12

Same problem

27 tháng 6 lúc 08:21
Sergio
Sarthak

same problem

27 tháng 6 lúc 08:29
Swee Hong

same problem

1 tháng 8 lúc 21:34
Michal

same probelm

2 tháng 8 lúc 00:52
Muhammad Firdaus

Same problem

Failure: Onboarding Failure There was a problem with this request. We're working on getting it fixed as soon as we can.

For more context : just created an account to try the API, getting the error listed.

2 tháng 8 lúc 01:02
Maximus

Same issue on our side

2 tháng 8 lúc 03:27
Muhammad Firdaus

Hi just an update for everyone, im able to click continue. maybe the solution is to wait for few hours then it will be resolved. it got resolve for me.

2 tháng 8 lúc 19:04
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 tháng 12 lúc 03:26
Jai

Please let me know if anyone found the solution.

3 tháng 3 lúc 22:46