Onboarding failure - Whatsapp Business Platform API
34

When i click on CONTINUE button on whatsapp busuiness platfrom api, I am getting Onboarding failure error. Can some one please guide me how to get this resolved.

Balaji
質問日時: 約11ヶ月前
Programa

same problem

8月2日 11:30
נדב

Try to check your securing settings and whether you have enabled the 2FA

12月2日 21:58
選択された回答
1

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日 3:25
Carl
1

SAME ISSUE!!!!

12月27日 13:26
Max
1

I am also getting this error. I try every day. Still the same error. If there is something I can do to fix this, please make the error message more informative.

1月14日 3:22
Otto
1

Hello, Guys!

Is there another solution for this? The video did not solve it.

1月18日 7:29
Layssa
1

I'm also having this problem with WhatApp setup. Video didn't solve it

1月24日 2:34
Gavin
Shahab

i'M ALSO fACING THE SAME PROBLEM

1月25日 10:31
1

has anyone resolved this issue?

2月5日 0:32
Pawan
1

Same problem...

2月7日 1:35
Natanael
1

I think you have to verify the business account to use the WhatsApp API.

Has anyone tried with a verified account?

2月16日 1:43
Alfredo
Jai

I have a verified account, still getting the same error.

2月28日 22:28
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

5月10日 12:42
1

Same Error

2月22日 5:47
Rafael
1

I still have the same error as well. Please share a solution.

3月1日 2:37
Otto
Jai

Did you find any solution?

3月3日 22:45
1

Same problem, any solution yet ?

3月25日 11:44
SifizSoft
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

5月10日 12:42
1

The solution is to change the double check login settings on your facebook business, verify all accounts.

3月26日 0:23
Natanael
1

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

5月8日 22:24
Ritik
2

Same problem here More than a week, checking and i have the same issue

11月22日 5:03
Clientes
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日 3:25
2

Same problem! Please help!

11月23日 7:05
Contenidos
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日 3:25
2

Same problem! We need help

11月23日 22:35
Gorke
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日 3:25
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

5月10日 12:43
7

yup, same issue here. Any solution?

8月2日 6:25
Shreyas
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日 3:25
7

same problem

8月2日 11:54
Programa
Cláudia

Same problem and I've been trying for a week

8月4日 13:01
Programa

Today I tried early in the morning and it worked for me, try again or a less crowded hour to see

8月4日 13:33
Ekta

I am also facing the same. How can i resolve it.

8月25日 10:29
Anthony

Hello Ekta, did you have a solution or just waiting a few hours is it resolved?

8月31日 17:44
Borja

The same problem here too.

9月26日 21:35
Senthil Kumaran

Same problem . We have been trying for a week . Tried variety of times . But couldn't onboard . Does anyone know any way to raise this to support team of Meta .

10月2日 8:42
Raj

getting Onboarding Failure Your business is prohibited from advertising, including app sharing.

10月23日 7:54
Code

Is anyone able to get past this issue. I am shocked to know that there is no way to create a ticket or reach out to them on chat.

10月24日 9:07
Gopay

It has been a few days and I am still facing this issue, what about others?

11月1日 21:06
Property

Hello Meta Team,

I have faced issue to set up WhatsApp account with my business, i.e.

Onboarding Failure Please retry in some time or contact support to get issue fixed.

please fix this issue as soon as possible

11月2日 0:14
Viswas

I'm also getting the same error. We have taken a paid whatsapp API software for reaching out to people. When it is not working, it is a shocker

11月4日 23:46
חי

I have same issue

11月5日 4:24
Paulo

I1m still having the same issue

12月7日 10:34
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日 3:25
TierraCero

i have the same error

2月15日 15:30
7

When i click on CONTINUE button on whatsapp busuiness platfrom api, I am getting Onboarding failure error. Can some one please guide me how to get this resolved.

11月13日 5:36
Rodrigo
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日 3:25
8

Onboarding Failure There was a problem with this request. We're working on getting it fixed as soon as we can.

I saw this in my browser developer options

A server error noncoercible_variable_value occured. Check server logs for details.

8月2日 1:48
Shingirai
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日 3:26
Citron

issue is another this link solves issue with ads restrictions

1月4日 23:33
Dasha

any solution?

1月30日 19:06
12

Same problem

6月27日 8:21
Sergio
Sarthak

same problem

6月27日 8:29
Swee Hong

same problem

8月1日 21:34
Michal

same probelm

8月2日 0:52
Muhammad Firdaus

Same problem

Failure: Onboarding Failure There was a problem with this request. We're working on getting it fixed as soon as we can.

For more context : just created an account to try the API, getting the error listed.

8月2日 1:02
Maximus

Same issue on our side

8月2日 3:27
Muhammad Firdaus

Hi just an update for everyone, im able to click continue. maybe the solution is to wait for few hours then it will be resolved. it got resolve for me.

8月2日 19:04
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

12月20日 3:26
Jai

Please let me know if anyone found the solution.

3月3日 22:46