Onboarding failure - Whatsapp Business Platform API
34

When i click on CONTINUE button on whatsapp busuiness platfrom api, I am getting Onboarding failure error. Can some one please guide me how to get this resolved.

Balaji
Chiesta circa 11 mesi fa
Programa

same problem

2 agosto alle ore 11:30
נדב

Try to check your securing settings and whether you have enabled the 2FA

2 dicembre alle ore 21:58
Risposta selezionata
1

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 dicembre alle ore 03:25
Carl
1

SAME ISSUE!!!!

27 dicembre alle ore 13:26
Max
1

I am also getting this error. I try every day. Still the same error. If there is something I can do to fix this, please make the error message more informative.

14 gennaio alle ore 03:22
Otto
1

Hello, Guys!

Is there another solution for this? The video did not solve it.

18 gennaio alle ore 07:29
Layssa
1

I'm also having this problem with WhatApp setup. Video didn't solve it

24 gennaio alle ore 02:34
Gavin
Shahab

i'M ALSO fACING THE SAME PROBLEM

25 gennaio alle ore 10:31
1

has anyone resolved this issue?

5 febbraio alle ore 00:32
Pawan
1

Same problem...

7 febbraio alle ore 01:35
Natanael
1

I think you have to verify the business account to use the WhatsApp API.

Has anyone tried with a verified account?

16 febbraio alle ore 01:43
Alfredo
Jai

I have a verified account, still getting the same error.

28 febbraio alle ore 22:28
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

10 maggio alle ore 12:42
1

Same Error

22 febbraio alle ore 05:47
Rafael
1

I still have the same error as well. Please share a solution.

1 marzo alle ore 02:37
Otto
Jai

Did you find any solution?

3 marzo alle ore 22:45
1

Same problem, any solution yet ?

25 marzo alle ore 11:44
SifizSoft
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

10 maggio alle ore 12:42
1

The solution is to change the double check login settings on your facebook business, verify all accounts.

26 marzo alle ore 00:23
Natanael
1

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

8 maggio alle ore 22:24
Ritik
2

Same problem here More than a week, checking and i have the same issue

22 novembre alle ore 05:03
Clientes
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 dicembre alle ore 03:25
2

Same problem! Please help!

23 novembre alle ore 07:05
Contenidos
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 dicembre alle ore 03:25
2

Same problem! We need help

23 novembre alle ore 22:35
Gorke
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 dicembre alle ore 03:25
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

10 maggio alle ore 12:43
7

yup, same issue here. Any solution?

2 agosto alle ore 06:25
Shreyas
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 dicembre alle ore 03:25
7

same problem

2 agosto alle ore 11:54
Programa
Cláudia

Same problem and I've been trying for a week

4 agosto alle ore 13:01
Programa

Today I tried early in the morning and it worked for me, try again or a less crowded hour to see

4 agosto alle ore 13:33
Ekta

I am also facing the same. How can i resolve it.

25 agosto alle ore 10:29
Anthony

Hello Ekta, did you have a solution or just waiting a few hours is it resolved?

31 agosto alle ore 17:44
Borja

The same problem here too.

26 settembre alle ore 21:35
Senthil Kumaran

Same problem . We have been trying for a week . Tried variety of times . But couldn't onboard . Does anyone know any way to raise this to support team of Meta .

2 ottobre alle ore 08:42
Raj

getting Onboarding Failure Your business is prohibited from advertising, including app sharing.

23 ottobre alle ore 07:54
Code

Is anyone able to get past this issue. I am shocked to know that there is no way to create a ticket or reach out to them on chat.

24 ottobre alle ore 09:07
Gopay

It has been a few days and I am still facing this issue, what about others?

1 novembre alle ore 21:06
Property

Hello Meta Team,

I have faced issue to set up WhatsApp account with my business, i.e.

Onboarding Failure Please retry in some time or contact support to get issue fixed.

please fix this issue as soon as possible

2 novembre alle ore 00:14
Viswas

I'm also getting the same error. We have taken a paid whatsapp API software for reaching out to people. When it is not working, it is a shocker

4 novembre alle ore 23:46
חי

I have same issue

5 novembre alle ore 04:24
Paulo

I1m still having the same issue

7 dicembre alle ore 10:34
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 dicembre alle ore 03:25
TierraCero

i have the same error

15 febbraio alle ore 15:30
7

When i click on CONTINUE button on whatsapp busuiness platfrom api, I am getting Onboarding failure error. Can some one please guide me how to get this resolved.

13 novembre alle ore 05:36
Rodrigo
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 dicembre alle ore 03:25
8

Onboarding Failure There was a problem with this request. We're working on getting it fixed as soon as we can.

I saw this in my browser developer options

A server error noncoercible_variable_value occured. Check server logs for details.

2 agosto alle ore 01:48
Shingirai
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 dicembre alle ore 03:26
Citron

issue is another this link solves issue with ads restrictions

4 gennaio alle ore 23:33
Dasha

any solution?

30 gennaio alle ore 19:06
12

Same problem

27 giugno alle ore 08:21
Sergio
Sarthak

same problem

27 giugno alle ore 08:29
Swee Hong

same problem

1 agosto alle ore 21:34
Michal

same probelm

2 agosto alle ore 00:52
Muhammad Firdaus

Same problem

Failure: Onboarding Failure There was a problem with this request. We're working on getting it fixed as soon as we can.

For more context : just created an account to try the API, getting the error listed.

2 agosto alle ore 01:02
Maximus

Same issue on our side

2 agosto alle ore 03:27
Muhammad Firdaus

Hi just an update for everyone, im able to click continue. maybe the solution is to wait for few hours then it will be resolved. it got resolve for me.

2 agosto alle ore 19:04
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 dicembre alle ore 03:26
Jai

Please let me know if anyone found the solution.

3 marzo alle ore 22:46