Onboarding failure - Whatsapp Business Platform API
34

When i click on CONTINUE button on whatsapp busuiness platfrom api, I am getting Onboarding failure error. Can some one please guide me how to get this resolved.

Balaji
Pregunta realizada hace aproximadamente 11 meses
Programa

same problem

2 de agosto a las 11:30 a.m.
נדב

Try to check your securing settings and whether you have enabled the 2FA

2 de diciembre a las 9:58 p.m.
Respuesta seleccionada
1

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 de diciembre a las 3:25 a.m.
Carl
1

SAME ISSUE!!!!

27 de diciembre a la 1:26 p.m.
Max
1

I am also getting this error. I try every day. Still the same error. If there is something I can do to fix this, please make the error message more informative.

14 de enero a las 3:22 a.m.
Otto
1

Hello, Guys!

Is there another solution for this? The video did not solve it.

18 de enero a las 7:29 a.m.
Layssa
1

I'm also having this problem with WhatApp setup. Video didn't solve it

24 de enero a las 2:34 a.m.
Gavin
Shahab

i'M ALSO fACING THE SAME PROBLEM

25 de enero a las 10:31 a.m.
1

has anyone resolved this issue?

5 de febrero a las 12:32 a.m.
Pawan
1

Same problem...

7 de febrero a la 1:35 a.m.
Natanael
1

I think you have to verify the business account to use the WhatsApp API.

Has anyone tried with a verified account?

16 de febrero a la 1:43 a.m.
Alfredo
Jai

I have a verified account, still getting the same error.

28 de febrero a las 10:28 p.m.
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

10 de mayo a las 12:42 p.m.
1

Same Error

22 de febrero a las 5:47 a.m.
Rafael
1

I still have the same error as well. Please share a solution.

1 de marzo a las 2:37 a.m.
Otto
Jai

Did you find any solution?

3 de marzo a las 10:45 p.m.
1

Same problem, any solution yet ?

25 de marzo a las 11:44 a.m.
SifizSoft
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

10 de mayo a las 12:42 p.m.
1

The solution is to change the double check login settings on your facebook business, verify all accounts.

26 de marzo a las 12:23 a.m.
Natanael
1

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

8 de mayo a las 10:24 p.m.
Ritik
2

Same problem here More than a week, checking and i have the same issue

22 de noviembre a las 5:03 a.m.
Clientes
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 de diciembre a las 3:25 a.m.
2

Same problem! Please help!

23 de noviembre a las 7:05 a.m.
Contenidos
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 de diciembre a las 3:25 a.m.
2

Same problem! We need help

23 de noviembre a las 10:35 p.m.
Gorke
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 de diciembre a las 3:25 a.m.
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

10 de mayo a las 12:43 p.m.
7

yup, same issue here. Any solution?

2 de agosto a las 6:25 a.m.
Shreyas
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 de diciembre a las 3:25 a.m.
7

same problem

2 de agosto a las 11:54 a.m.
Programa
Cláudia

Same problem and I've been trying for a week

4 de agosto a la 1:01 p.m.
Programa

Today I tried early in the morning and it worked for me, try again or a less crowded hour to see

4 de agosto a la 1:33 p.m.
Ekta

I am also facing the same. How can i resolve it.

25 de agosto a las 10:29 a.m.
Anthony

Hello Ekta, did you have a solution or just waiting a few hours is it resolved?

31 de agosto a las 5:44 p.m.
Borja

The same problem here too.

26 de septiembre a las 9:35 p.m.
Senthil Kumaran

Same problem . We have been trying for a week . Tried variety of times . But couldn't onboard . Does anyone know any way to raise this to support team of Meta .

2 de octubre a las 8:42 a.m.
Raj

getting Onboarding Failure Your business is prohibited from advertising, including app sharing.

23 de octubre a las 7:54 a.m.
Code

Is anyone able to get past this issue. I am shocked to know that there is no way to create a ticket or reach out to them on chat.

24 de octubre a las 9:07 a.m.
Gopay

It has been a few days and I am still facing this issue, what about others?

1 de noviembre a las 9:06 p.m.
Property

Hello Meta Team,

I have faced issue to set up WhatsApp account with my business, i.e.

Onboarding Failure Please retry in some time or contact support to get issue fixed.

please fix this issue as soon as possible

2 de noviembre a las 12:14 a.m.
Viswas

I'm also getting the same error. We have taken a paid whatsapp API software for reaching out to people. When it is not working, it is a shocker

4 de noviembre a las 11:46 p.m.
חי

I have same issue

5 de noviembre a las 4:24 a.m.
Paulo

I1m still having the same issue

7 de diciembre a las 10:34 a.m.
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 de diciembre a las 3:25 a.m.
TierraCero

i have the same error

15 de febrero a las 3:30 p.m.
7

When i click on CONTINUE button on whatsapp busuiness platfrom api, I am getting Onboarding failure error. Can some one please guide me how to get this resolved.

13 de noviembre a las 5:36 a.m.
Rodrigo
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 de diciembre a las 3:25 a.m.
8

Onboarding Failure There was a problem with this request. We're working on getting it fixed as soon as we can.

I saw this in my browser developer options

A server error noncoercible_variable_value occured. Check server logs for details.

2 de agosto a la 1:48 a.m.
Shingirai
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 de diciembre a las 3:26 a.m.
Citron

issue is another this link solves issue with ads restrictions

4 de enero a las 11:33 p.m.
Dasha

any solution?

30 de enero a las 7:06 p.m.
12

Same problem

27 de junio a las 8:21 a.m.
Sergio
Sarthak

same problem

27 de junio a las 8:29 a.m.
Swee Hong

same problem

1 de agosto a las 9:34 p.m.
Michal

same probelm

2 de agosto a las 12:52 a.m.
Muhammad Firdaus

Same problem

Failure: Onboarding Failure There was a problem with this request. We're working on getting it fixed as soon as we can.

For more context : just created an account to try the API, getting the error listed.

2 de agosto a la 1:02 a.m.
Maximus

Same issue on our side

2 de agosto a las 3:27 a.m.
Muhammad Firdaus

Hi just an update for everyone, im able to click continue. maybe the solution is to wait for few hours then it will be resolved. it got resolve for me.

2 de agosto a las 7:04 p.m.
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20 de diciembre a las 3:26 a.m.
Jai

Please let me know if anyone found the solution.

3 de marzo a las 10:46 p.m.