Onboarding failure - Whatsapp Business Platform API - Developer-Community-Forum

1

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20. Dezember um 03:25

Carl

1

SAME ISSUE!!!!

27. Dezember um 13:26

Max

1

I am also getting this error. I try every day. Still the same error. If there is something I can do to fix this, please make the error message more informative.

14. Januar um 03:22

Otto

1

Hello, Guys!

Is there another solution for this? The video did not solve it.

18. Januar um 07:29

Layssa

1

I'm also having this problem with WhatApp setup. Video didn't solve it

24. Januar um 02:34

Gavin

Shahab

i'M ALSO fACING THE SAME PROBLEM

25. Januar um 10:31

1

has anyone resolved this issue?

5. Februar um 00:32

Pawan

1

Same problem...

7. Februar um 01:35

Natanael

1

I think you have to verify the business account to use the WhatsApp API.

Has anyone tried with a verified account?

16. Februar um 01:43

Alfredo

Jai

I have a verified account, still getting the same error.

28. Februar um 22:28

Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

10. Mai um 12:42

1

Same Error

22. Februar um 05:47

Rafael

1

I still have the same error as well. Please share a solution.

1. März um 02:37

Otto

Jai

Did you find any solution?

3. März um 22:45

1

Same problem, any solution yet ?

25. März um 11:44

SifizSoft

Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

10. Mai um 12:42

1

The solution is to change the double check login settings on your facebook business, verify all accounts.

26. März um 00:23

Natanael

1

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

8. Mai um 22:24

Ritik

2

Same problem here More than a week, checking and i have the same issue

22. November um 05:03

Clientes

Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20. Dezember um 03:25

2

Same problem! Please help!

23. November um 07:05

Contenidos

Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20. Dezember um 03:25

2

Same problem! We need help

23. November um 22:35

Gorke

Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20. Dezember um 03:25

Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

10. Mai um 12:43

7

yup, same issue here. Any solution?

2. August um 06:25

Shreyas

Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20. Dezember um 03:25

7

same problem

2. August um 11:54

Programa

Cláudia

Same problem and I've been trying for a week

4. August um 13:01

Programa

Today I tried early in the morning and it worked for me, try again or a less crowded hour to see

4. August um 13:33

Ekta

I am also facing the same. How can i resolve it.

25. August um 10:29

Anthony

Hello Ekta, did you have a solution or just waiting a few hours is it resolved?

31. August um 17:44

Borja

The same problem here too.

26. September um 21:35

Senthil Kumaran

Same problem . We have been trying for a week . Tried variety of times . But couldn't onboard . Does anyone know any way to raise this to support team of Meta .

2. Oktober um 08:42

Raj

getting Onboarding Failure Your business is prohibited from advertising, including app sharing.

23. Oktober um 07:54

Code

Is anyone able to get past this issue. I am shocked to know that there is no way to create a ticket or reach out to them on chat.

24. Oktober um 09:07

Gopay

It has been a few days and I am still facing this issue, what about others?

1. November um 21:06

Property

Hello Meta Team,

I have faced issue to set up WhatsApp account with my business, i.e.

Onboarding Failure Please retry in some time or contact support to get issue fixed.

please fix this issue as soon as possible

2. November um 00:14

Viswas

I'm also getting the same error. We have taken a paid whatsapp API software for reaching out to people. When it is not working, it is a shocker

4. November um 23:46

חי

I have same issue

5. November um 04:24

Paulo

I1m still having the same issue

7. Dezember um 10:34

Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20. Dezember um 03:25

TierraCero

i have the same error

15. Februar um 15:30

7

When i click on CONTINUE button on whatsapp busuiness platfrom api, I am getting Onboarding failure error. Can some one please guide me how to get this resolved.

13. November um 05:36

Rodrigo

Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20. Dezember um 03:25

8

Onboarding Failure There was a problem with this request. We're working on getting it fixed as soon as we can.

I saw this in my browser developer options

A server error noncoercible_variable_value occured. Check server logs for details.

2. August um 01:48

Shingirai

Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20. Dezember um 03:26

Citron

issue is another this link solves issue with ads restrictions

4. Januar um 23:33

Dasha

any solution?

30. Januar um 19:06

12

Same problem

27. Juni um 08:21

Sergio

Sarthak

same problem

27. Juni um 08:29

Swee Hong

same problem

1. August um 21:34

Michal

same probelm

2. August um 00:52

Muhammad Firdaus

Same problem

Failure: Onboarding Failure There was a problem with this request. We're working on getting it fixed as soon as we can.

For more context : just created an account to try the API, getting the error listed.

2. August um 01:02

Maximus

Same issue on our side

2. August um 03:27

Muhammad Firdaus

Hi just an update for everyone, im able to click continue. maybe the solution is to wait for few hours then it will be resolved. it got resolve for me.

2. August um 19:04

Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

20. Dezember um 03:26

Jai

Please let me know if anyone found the solution.

3. März um 22:46