Onboarding failure - Whatsapp Business Platform API
34

When i click on CONTINUE button on whatsapp busuiness platfrom api, I am getting Onboarding failure error. Can some one please guide me how to get this resolved.

Balaji
تم طرح السؤال منذ حوالي ‏١١‏ شهرًا
Programa

same problem

‏٢ أغسطس‏‏١١:٣٠ ص‏111
נדב

Try to check your securing settings and whether you have enabled the 2FA

‏٢ ديسمبر‏‏٩:٥٨ م‏111
الإجابة المحددة
1

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

‏٢٠ ديسمبر‏‏٣:٢٥ ص‏111
Carl
1

SAME ISSUE!!!!

‏٢٧ ديسمبر‏‏١:٢٦ م‏111
Max
1

I am also getting this error. I try every day. Still the same error. If there is something I can do to fix this, please make the error message more informative.

‏١٤ يناير‏‏٣:٢٢ ص‏111
Otto
1

Hello, Guys!

Is there another solution for this? The video did not solve it.

‏١٨ يناير‏‏٧:٢٩ ص‏111
Layssa
1

I'm also having this problem with WhatApp setup. Video didn't solve it

‏٢٤ يناير‏‏٢:٣٤ ص‏111
Gavin
Shahab

i'M ALSO fACING THE SAME PROBLEM

‏٢٥ يناير‏‏١٠:٣١ ص‏111
1

has anyone resolved this issue?

‏٥ فبراير‏‏١٢:٣٢ ص‏111
Pawan
1

Same problem...

‏٧ فبراير‏‏١:٣٥ ص‏111
Natanael
1

I think you have to verify the business account to use the WhatsApp API.

Has anyone tried with a verified account?

‏١٦ فبراير‏‏١:٤٣ ص‏111
Alfredo
Jai

I have a verified account, still getting the same error.

‏٢٨ فبراير‏‏١٠:٢٨ م‏111
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

‏١٠ مايو‏‏١٢:٤٢ م‏111
1

Same Error

‏٢٢ فبراير‏‏٥:٤٧ ص‏111
Rafael
1

I still have the same error as well. Please share a solution.

‏١ مارس‏‏٢:٣٧ ص‏111
Otto
Jai

Did you find any solution?

‏٣ مارس‏‏١٠:٤٥ م‏111
1

Same problem, any solution yet ?

‏٢٥ مارس‏‏١١:٤٤ ص‏111
SifizSoft
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

‏١٠ مايو‏‏١٢:٤٢ م‏111
1

The solution is to change the double check login settings on your facebook business, verify all accounts.

‏٢٦ مارس‏‏١٢:٢٣ ص‏111
Natanael
1

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

‏٨ مايو‏‏١٠:٢٤ م‏111
Ritik
2

Same problem here More than a week, checking and i have the same issue

‏٢٢ نوفمبر‏‏٥:٠٣ ص‏111
Clientes
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

‏٢٠ ديسمبر‏‏٣:٢٥ ص‏111
2

Same problem! Please help!

‏٢٣ نوفمبر‏‏٧:٠٥ ص‏111
Contenidos
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

‏٢٠ ديسمبر‏‏٣:٢٥ ص‏111
2

Same problem! We need help

‏٢٣ نوفمبر‏‏١٠:٣٥ م‏111
Gorke
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

‏٢٠ ديسمبر‏‏٣:٢٥ ص‏111
Ritik

I encountered a similar issue and successfully resolved it. The problem stemmed from attempting to create the WhatsApp Business API Platform using an account that didn't have two-factor authentication (2FA) enabled. Once we enabled 2FA, the issue was resolved.

To activate 2FA, we needed to navigate to business.facebook.com, then proceed to settings and privacy where we could enable it. After addressing this, we no longer encountered the onboarding failure problem.

‏١٠ مايو‏‏١٢:٤٣ م‏111
7

yup, same issue here. Any solution?

‏٢ أغسطس‏‏٦:٢٥ ص‏111
Shreyas
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

‏٢٠ ديسمبر‏‏٣:٢٥ ص‏111
7

same problem

‏٢ أغسطس‏‏١١:٥٤ ص‏111
Programa
Cláudia

Same problem and I've been trying for a week

‏٤ أغسطس‏‏١:٠١ م‏111
Programa

Today I tried early in the morning and it worked for me, try again or a less crowded hour to see

‏٤ أغسطس‏‏١:٣٣ م‏111
Ekta

I am also facing the same. How can i resolve it.

‏٢٥ أغسطس‏‏١٠:٢٩ ص‏111
Anthony

Hello Ekta, did you have a solution or just waiting a few hours is it resolved?

‏٣١ أغسطس‏‏٥:٤٤ م‏111
Borja

The same problem here too.

‏٢٦ سبتمبر‏‏٩:٣٥ م‏111
Senthil Kumaran

Same problem . We have been trying for a week . Tried variety of times . But couldn't onboard . Does anyone know any way to raise this to support team of Meta .

‏٢ أكتوبر‏‏٨:٤٢ ص‏111
Raj

getting Onboarding Failure Your business is prohibited from advertising, including app sharing.

‏٢٣ أكتوبر‏‏٧:٥٤ ص‏111
Code

Is anyone able to get past this issue. I am shocked to know that there is no way to create a ticket or reach out to them on chat.

‏٢٤ أكتوبر‏‏٩:٠٧ ص‏111
Gopay

It has been a few days and I am still facing this issue, what about others?

‏١ نوفمبر‏‏٩:٠٦ م‏111
Property

Hello Meta Team,

I have faced issue to set up WhatsApp account with my business, i.e.

Onboarding Failure Please retry in some time or contact support to get issue fixed.

please fix this issue as soon as possible

‏٢ نوفمبر‏‏١٢:١٤ ص‏111
Viswas

I'm also getting the same error. We have taken a paid whatsapp API software for reaching out to people. When it is not working, it is a shocker

‏٤ نوفمبر‏‏١١:٤٦ م‏111
חי

I have same issue

‏٥ نوفمبر‏‏٤:٢٤ ص‏111
Paulo

I1m still having the same issue

‏٧ ديسمبر‏‏١٠:٣٤ ص‏111
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

‏٢٠ ديسمبر‏‏٣:٢٥ ص‏111
TierraCero

i have the same error

‏١٥ فبراير‏‏٣:٣٠ م‏111
7

When i click on CONTINUE button on whatsapp busuiness platfrom api, I am getting Onboarding failure error. Can some one please guide me how to get this resolved.

‏١٣ نوفمبر‏‏٥:٣٦ ص‏111
Rodrigo
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

‏٢٠ ديسمبر‏‏٣:٢٥ ص‏111
8

Onboarding Failure There was a problem with this request. We're working on getting it fixed as soon as we can.

I saw this in my browser developer options

A server error noncoercible_variable_value occured. Check server logs for details.

‏٢ أغسطس‏‏١:٤٨ ص‏111
Shingirai
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

‏٢٠ ديسمبر‏‏٣:٢٦ ص‏111
Citron

issue is another this link solves issue with ads restrictions

‏٤ يناير‏‏١١:٣٣ م‏111
Dasha

any solution?

‏٣٠ يناير‏‏٧:٠٦ م‏111
12

Same problem

‏٢٧ يونيو‏‏٨:٢١ ص‏111
Sergio
Sarthak

same problem

‏٢٧ يونيو‏‏٨:٢٩ ص‏111
Swee Hong

same problem

‏١ أغسطس‏‏٩:٣٤ م‏111
Michal

same probelm

‏٢ أغسطس‏‏١٢:٥٢ ص‏111
Muhammad Firdaus

Same problem

Failure: Onboarding Failure There was a problem with this request. We're working on getting it fixed as soon as we can.

For more context : just created an account to try the API, getting the error listed.

‏٢ أغسطس‏‏١:٠٢ ص‏111
Maximus

Same issue on our side

‏٢ أغسطس‏‏٣:٢٧ ص‏111
Muhammad Firdaus

Hi just an update for everyone, im able to click continue. maybe the solution is to wait for few hours then it will be resolved. it got resolve for me.

‏٢ أغسطس‏‏٧:٠٤ م‏111
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

‏٢٠ ديسمبر‏‏٣:٢٦ ص‏111
Jai

Please let me know if anyone found the solution.

‏٣ مارس‏‏١٠:٤٦ م‏111