Partial Outageshare-external
Onboarding failure - Whatsapp Business Platform API
33

When i click on CONTINUE button on whatsapp busuiness platfrom api, I am getting Onboarding failure error. Can some one please guide me how to get this resolved.

Balaji
Asked about 11 months ago
Programa

same problem

August 2 at 11:30 AM
נדב

Try to check your securing settings and whether you have enabled the 2FA

December 2 at 9:58 PM
Selected Answer
1

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

December 20 at 3:25 AM
Carl
1

SAME ISSUE!!!!

December 27 at 1:26 PM
Max
1

I am also getting this error. I try every day. Still the same error. If there is something I can do to fix this, please make the error message more informative.

January 14 at 3:22 AM
Otto
1

Hello, Guys!

Is there another solution for this? The video did not solve it.

January 18 at 7:29 AM
Layssa
1

I'm also having this problem with WhatApp setup. Video didn't solve it

January 24 at 2:34 AM
Gavin
Shahab

i'M ALSO fACING THE SAME PROBLEM

January 25 at 10:31 AM
1

has anyone resolved this issue?

February 5 at 12:32 AM
Pawan
1

Same problem...

February 7 at 1:35 AM
Natanael
1

I think you have to verify the business account to use the WhatsApp API.

Has anyone tried with a verified account?

February 16 at 1:43 AM
Alfredo
Jai

I have a verified account, still getting the same error.

February 28 at 10:28 PM
1

Same Error

February 22 at 5:47 AM
Rafael
1

I still have the same error as well. Please share a solution.

March 1 at 2:37 AM
Otto
Jai

Did you find any solution?

March 3 at 10:45 PM
1

Same problem, any solution yet ?

March 25 at 11:44 AM
SifizSoft
1

The solution is to change the double check login settings on your facebook business, verify all accounts.

March 26 at 12:23 AM
Natanael
2

Same problem here More than a week, checking and i have the same issue

November 22 at 5:03 AM
Clientes
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

December 20 at 3:25 AM
2

Same problem! Please help!

November 23 at 7:05 AM
Contenidos
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

December 20 at 3:25 AM
2

Same problem! We need help

November 23 at 10:35 PM
Gorke
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

December 20 at 3:25 AM
7

yup, same issue here. Any solution?

August 2 at 6:25 AM
Shreyas
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

December 20 at 3:25 AM
7

same problem

August 2 at 11:54 AM
Programa
Cláudia

Same problem and I've been trying for a week

August 4 at 1:01 PM
Programa

Today I tried early in the morning and it worked for me, try again or a less crowded hour to see

August 4 at 1:33 PM
Ekta

I am also facing the same. How can i resolve it.

August 25 at 10:29 AM
Anthony

Hello Ekta, did you have a solution or just waiting a few hours is it resolved?

August 31 at 5:44 PM
Borja

The same problem here too.

September 26 at 9:35 PM
Senthil Kumaran

Same problem . We have been trying for a week . Tried variety of times . But couldn't onboard . Does anyone know any way to raise this to support team of Meta .

October 2 at 8:42 AM
Raj

getting Onboarding Failure Your business is prohibited from advertising, including app sharing.

October 23 at 7:54 AM
Code

Is anyone able to get past this issue. I am shocked to know that there is no way to create a ticket or reach out to them on chat.

October 24 at 9:07 AM
Gopay

It has been a few days and I am still facing this issue, what about others?

November 1 at 9:06 PM
Property

Hello Meta Team,

I have faced issue to set up WhatsApp account with my business, i.e.

Onboarding Failure Please retry in some time or contact support to get issue fixed.

please fix this issue as soon as possible

November 2 at 12:14 AM
Viswas

I'm also getting the same error. We have taken a paid whatsapp API software for reaching out to people. When it is not working, it is a shocker

November 4 at 11:46 PM
חי

I have same issue

November 5 at 4:24 AM
Paulo

I1m still having the same issue

December 7 at 10:34 AM
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

December 20 at 3:25 AM
TierraCero

i have the same error

February 15 at 3:30 PM
7

When i click on CONTINUE button on whatsapp busuiness platfrom api, I am getting Onboarding failure error. Can some one please guide me how to get this resolved.

November 13 at 5:36 AM
Rodrigo
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

December 20 at 3:25 AM
8

Onboarding Failure There was a problem with this request. We're working on getting it fixed as soon as we can.

I saw this in my browser developer options

A server error noncoercible_variable_value occured. Check server logs for details.

August 2 at 1:48 AM
Shingirai
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

December 20 at 3:26 AM
Citron

issue is another this link solves issue with ads restrictions

January 4 at 11:33 PM
Dasha

any solution?

January 30 at 7:06 PM
12

Same problem

June 27 at 8:21 AM
Sergio
Sarthak

same problem

June 27 at 8:29 AM
Swee Hong

same problem

August 1 at 9:34 PM
Michal

same probelm

August 2 at 12:52 AM
Muhammad Firdaus

Same problem

Failure: Onboarding Failure There was a problem with this request. We're working on getting it fixed as soon as we can.

For more context : just created an account to try the API, getting the error listed.

August 2 at 1:02 AM
Maximus

Same issue on our side

August 2 at 3:27 AM
Muhammad Firdaus

Hi just an update for everyone, im able to click continue. maybe the solution is to wait for few hours then it will be resolved. it got resolve for me.

August 2 at 7:04 PM
Carl

This might happen because of your business account issue, just check this solution video https://youtu.be/gCvDVpR1h9U?si=wMUPbOVvFAFCCbMV

December 20 at 3:26 AM
Jai

Please let me know if anyone found the solution.

March 3 at 10:46 PM