I am using the WhatsApp Business Cloud API to send messages. How often are the messages backed up, where are they stored, and how frequently are the messages deleted?
Join the WhatsApp Business API user Community Group:
Use this link: https://chat.whatsapp.com/IzA0kzCjSpa0DfSusjnNx3
to join the WhatsApp Business API user Community group. Share your problem with the members there to get advice and support on navigating this issue.