Partial Outageshare-external
Template Messages not being delivered
2

After sending a Template message, whatsapp will give a mesage_status: accepted response, but message wont be delivered. It was working right until 29/06

Ibermática
Asked about 5 months ago
Selected Answer
1

Samething happening here, what I have noticed is that in my case when I verify the phone numbers using the API I'm getting this:

"code_verification_status": "EXPIRED"

Not sure if that is similar to your case. This is the API link:

https://graph.facebook.com/v19.0/<YOUR_PHONE_NUMBER_IDENTIFIER>/phone_numbers?access_token=<YOUR_API_KEY>

July 5 at 11:18 PM
Wilson
Ibermática

Sorry for the late reply. We also had our code_verification_status set to EXPIRED, but our service would keep working as regular. Our problem was because of payments being rejected.

July 25 at 11:04 PM
1

Did you manage to solve it? I have customers reporting the same problem

July 24 at 4:04 PM
Paulo