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Hello everyone, I hope you are doing well !!!
I've been dealing with these two errors for several days now ({ code: 131026,message:message undeliverable},{ "code": 131049, "title": "This message was not delivered to maintain healthy ecosystem engagement.." })
And these are specifics to marketing templates. I found in the documentation that these can be cause by message limit to the users or the users didn't opt-in to receive notifications from my business.
I found many ways to makes OPT-IN in the documentation but I don't undersand How does Meta know which users have opted to receive template marketing notifications?
Hello! i have the same question, documentation isn't clear enough.
I'm having exactly the same issue. My website is programmed to send WhatsApp messages to my staff when there's a new task or a new comment to the task and now some of my staff are not receiving due to this healthy ecosystem management error. Facebook completely ignored/forgot that we are also using whatsapp business to our employees. I can't ask my employees to randomly respond to every open conversation every now and then just to be able to receive messages. Please fix this