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I'm getting this error in my logs when I try to test a template that a WhatsApp chatbot needs to send out:
"code": 131049, "title": "This message was not delivered to maintain healthy ecosystem engagement."
I switched the App from Live mode back to Development as I thought that it might help to remove the rate limitations but I'm still getting the same error. This chatbot is not live yet, surely I should be able to test it on my own number without these rate limits
I had another look at the app and noticed that I have 0 users throttled in the "User Rate Limit" section. Is this error related to rate limits then?
I have no idea how to convert from development mode to live too, can you please help pieter. I even am facing the same issue, This is how I received the message in my terminal logs, I am still in development mode, I have sent through my website, It is a marketing template., I have looked into the website, but I have no clue how to correct this issue Received data: {'object': 'whatsapp_business_account', 'entry': [{'id': '345678968715861', 'changes': [{'value': {'messaging_product': 'whatsapp', 'metadata': {'display_phone_number': '91XXXXXXXXXX', 'phone_number_id': '123456776543234567'}, 'statuses': [{'id': 'wamid.23456788uytfdfghjki654refghjk==', 'status': 'failed', 'timestamp': '1727332143', 'recipient_id': '91XXXXXXXXXX', 'errors': [{'code': 131049, 'title': 'This message was not delivered to maintain healthy ecosystem engagement.', 'message': 'This message was not delivered to maintain healthy ecosystem engagement.', 'error_data': {'details': 'In order to maintain a healthy ecosystem engagement, the message failed to be delivered.'}, 'href': 'https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/'}]}]}, 'field': 'messages'}]}]}
Hi Pieter, User Rate Limit means, Number of marketing messages to the user. If the user reply to your marketing message then the limit will increase by one in within 24 hrs. So you can able sent another one marketing message to the customer. Please refer the below link for further details.
https://developers.facebook.com/docs/whatsapp/cloud-api/guides/send-message-templates#per-user-marketing-template-message-limits
Purusoth.,
I am also experiencing the 131049 error. I created marketing templates, and they worked fine on the first day when I sent them to 3 users.
However, on the second day, one of the 3 users did not receive any messages from the first template, and none of the users received messages from the second template.
How can I fix this issue?