Hello everyone,

I'm encountering an issue with the WhatsApp Cloud API when trying to add and verify a Colombian phone number.

• Phone Number Attempted: +57 602 36916xx
• Automatic Conversion by System: The system changes it to +57 2 36916xx Details:

As of September 2021, Colombia updated its telephone numbering plan:

• Old Format: Area codes were one digit (e.g., "2" for Cali).
• New Format: A "60" prefix was added to area codes (e.g., "602" for Cali).
• When I input the number in the new format (+57 602 36916xx), the WhatsApp Cloud API automatically strips the "60" prefix and reverts it to the old format (+57 2 36916xx).

Issues I'm Facing:

• Unable to Test "Send Messages with the API": This issue prevents me from testing the "Send messages with the API" feature in the developer console under Quickstart > API Setup.
• Verification Problems: After adding the number and entering the verification code, the number's status in WhatsApp Manager remains "Pending".
• Development Roadblock: These problems hinder my ability to proceed with development and testing, as I cannot fully utilize the API without a verified phone number.

Questions:

1. Has anyone else experienced this issue with Colombian phone numbers?
2. Is there a workaround to correctly input and verify numbers under the new numbering plan?
3. Is the WhatsApp Cloud API scheduled to be updated to recognize the new Colombian area codes?

Additional Information:

• Both the old and new number formats currently connect to the same destination when dialed internationally, indicating that telecom providers support both formats during the transition.
• However, for long-term compatibility and to align with the current national numbering plan, support for the new format is essential.

Any assistance or insights would be greatly appreciated!