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- Domanda
Using the api so that when you receive comments you respond to them and send a message to the user, on Instagram it works normally, but on Facebook it doesn't open the 24-hour window even though the documentation says it opens for both Instagram and Facebook, does anyone know why not working or have you ever had this problem?
According tot the docs sould work: https://developers.facebook.com/docs/messenger-platform/send-messages
I found a solution, if anyone needs it, for Facebook, you must send the comment id and not the person's id, as the recipient. Like this:
comment_id: post_id
Please be more specific and explain how you start a conversation and how you determine the 24hr window
When someone talks to my page I can send them messages without any problems. But when someone comments on a post on my page, I can respond to the post, but I can't send a message on Facebook, I get the error of trying to send a message outside the time frame.
The same thing works on Instagram, but it doesn't work on Facebook. And acoording to the docs it should work
Try the docs again then, especially the Limitations part
Well, the problem is that the window isn't opening, I tried sending a bunch of different messages, the only thing that worked was sending a message directly to the page and then the window opened and started working fine
Like I said, try the docs again, especially the limitations sections regarding the window opening
I not sure whats wrong, i tried to send as HUMAN_AGENT tag since i have the advanvced acess and mesage type to MESSAGE_TAG, but its getting the same error.
But still not working, not sure why
Okay, one last time: Read the docs section I mentioned.