Unable to Access WhatsApp Flows After Business Verification
2

I am experiencing issues accessing WhatsApp Flows despite completing the business verification process. I have reviewed similar threads but haven't found a solution. Here are the details:

Issue: When attempting to create a flow (Account tools > Flows), I am prompted for company verification. After clicking the Start button, I received the message: "Congratulations, your business has been verified by Meta." However, the screen to manage access to the flows does not appear.

Steps Taken: Completed business verification Added a verified phone number Added account name Enabled two-factor authentication (2FA) Added payment information

Current Status: In the WhatsApp account overview, under Account Status, the value shows as "Review in progress"

Please advise on what additional steps I need to take to gain access to WhatsApp Flows.

Thank you for your assistance in resolving this issue.

Ido
Asked about 3 months ago
Renan Valentin

Hey Ido, did you manage to find a solution? Facing a similar problem :(

October 27 at 10:55 AM
Selected Answer
1

Hi Ido, this probably means there are other steps you need to complete. From https://developers.facebook.com/docs/whatsapp/flows/gettingstarted/:

You will need to verify your business, complete the display name review process and maintain a high message quality.

We are working to make it more clear inside WhatsApp Manager, as we understand right now could be confusing.

September 12 at 2:38 AM
Diego
Ido

Hey Diego, mind giving me a hand checking each step? I'm pretty sure my business is all verified and good to go, but I'm kinda lost on the display name review task. I can see it under the phone numbers -> Name section, so maybe that means it's cool? And about that last bit - how am I supposed to keep my message quality high if I can't create flows (:?

September 12 at 4:51 AM
Leticia

Same problem here.

September 12 at 6:20 AM
Diego

Ido you can check in WhatsApp Manager > Overview how to increase your limits.

September 12 at 6:47 AM
Ido

So, before I can use Flow i must "Improve message quality"?

Improve message quality ​ 1 conversations started/30d

If I will use "normal" whatsapp template for now would these type of messages will increase the counter till 30?

September 12 at 12:13 PM
Neslim

Hi Ido, I'm facing the same problem due to improvement the message quality. Did you increase the message quality with the "normal" whatsapp template by now?

November 7 at 11:52 AM