- Community
- Question
I am experiencing issues accessing WhatsApp Flows despite completing the business verification process. I have reviewed similar threads but haven't found a solution. Here are the details:
Issue: When attempting to create a flow (Account tools > Flows), I am prompted for company verification. After clicking the Start button, I received the message: "Congratulations, your business has been verified by Meta." However, the screen to manage access to the flows does not appear.
Steps Taken: Completed business verification Added a verified phone number Added account name Enabled two-factor authentication (2FA) Added payment information
Current Status: In the WhatsApp account overview, under Account Status, the value shows as "Review in progress"
Please advise on what additional steps I need to take to gain access to WhatsApp Flows.
Thank you for your assistance in resolving this issue.
Hey Ido, did you manage to find a solution? Facing a similar problem :(
Hi Ido, this probably means there are other steps you need to complete. From https://developers.facebook.com/docs/whatsapp/flows/gettingstarted/:
You will need to verify your business, complete the display name review process and maintain a high message quality.
We are working to make it more clear inside WhatsApp Manager, as we understand right now could be confusing.
Hey Diego, mind giving me a hand checking each step? I'm pretty sure my business is all verified and good to go, but I'm kinda lost on the display name review task. I can see it under the phone numbers -> Name section, so maybe that means it's cool? And about that last bit - how am I supposed to keep my message quality high if I can't create flows (:?
Same problem here.
Ido you can check in WhatsApp Manager > Overview how to increase your limits.
So, before I can use Flow i must "Improve message quality"?
Improve message quality 1 conversations started/30d
If I will use "normal" whatsapp template for now would these type of messages will increase the counter till 30?
Hi Ido, I'm facing the same problem due to improvement the message quality. Did you increase the message quality with the "normal" whatsapp template by now?