Partial Outageshare-external
OTN Postback / Response Not Working
1

I'm currently building a chatbot on Facebook messenger and am struggling with implementing the "one time notification" flow.

I can successfully ask the user if they'd like to receive a notification, but I never receive any pingback on my webhook. I made sure my webhook was subscribed to optin events but still nothing. I also made sure my page had access to the One-time notification feature

I've tried checking the permissions all over my facebook account, figuring it must be a facebook-side error for not sending the response to the webhook, but I can not figure it out. I've also tried implementing this from scratch several times to see if I simply missed a step somewhere but no change.

Austin
Asked about 5 months ago
Selected Answer
1

Updating this for the next person who has this problem -- the OTN postback was successfully sent to the webhook AFTER switching to Live from Development mode.

Not ideal for testing, hope Facebook fixes this soon.

My use case was for appointment notifications so after resolving this, I found the CONFIRMED_EVENT_UPDATE tag was a better fit.

July 9 at 8:55 AM
Austin