Meta integration for Magento 2
1

Hello. We've just installed the new Meta extension for Magento 2 in hopes to sync our Magento catalog with the platform. We are running into a series of issues with the extension which we hope someone can help us fix as Meta support was unable to take this any further than suggesting that we post this here.

We are running Magento 2.4.7 and Meta extension 1.3.1. As soon as the extension is installed the configuration screen shows that connection with Meta is already established while it is just the first time we are trying to configure it. Clicking "Manage" goes to a 404 page with the following URL: https://www.facebook.com/facebook_business_extension/management/?app_id=195311308289826&external_business_id=fbe_magento_1_667d942208cee

Clicking "Delete connection" opens up a new tab, a few redirects are happening and then the tab closes. No change whatsoever is happening in the Magento admin.

Please advise.

Max
Asked about 6 months ago