App installs auto log events not showing in ads dashboard.
2

Hi, App install events are not showing in fb ads dashboard since today morning 7.30 UTC all other events are showing up in dashboard. There was no change in SDK , it stopped logging events suddenly. Also we are seeing mismatch in data of ads dashboard and our analytics. Please look into the issue.

Naveen
Asked about 2 months ago
Selected Answer
1

I'm having the same problem too. All app install events isn't received in ads manager. I've check in the Event Manager -> Data Source and found that some auto log event like "App installs" and "fb_mobile_login_start" are NOT received since 19 hours ago, while event like "ActivateApp" is still received normally.

There was no change in SDK, or our mobile app as well.

May 24 at 8:57 AM
Daron
Padilla Paul Jasper Paywan

Yes, I also encountered the same problem. In the past, event return was normal.

May 24 at 9:28 AM