Unable to delete product tag from an instagram post
2

Hi team,

Impossible to remove a product tag from an Instagram post via the API. Below error is returned. I specify that I am making this request on my own account and that I therefore have the required permissions (adding a tag works correctly).

Documentation link :

https://developers.facebook.com/docs/instagram-api/guides/product-tagging/#delete-product-tags

Any ideas ? Thanks.

Error code : 100 Error_subcode: 2207037

Error_user_msg: We were unable to add/update/delete your product tags. The product ID may be incorrect, the product may have been deleted, or the app user may not have permission to identify the product.

Sidney
Asked about 5 months ago
Selected Answer
2

We are having the same issue, and have done for a long time now, as initially reported here: https://developers.facebook.com/support/bugs/788028152232561/

We've since got the business_management permission as requested, and the issue is still happening. We are able to add Product Tag via the API, but then trying to delete it does not work. Can someone from FB please finally have this resolved?

July 1 at 5:54 AM
James