Issue with Phone Number Registration in WhatsApp Business Manager
5

Dear Meta Support Team,

I am experiencing an issue with adding a phone number to my WhatsApp Business Manager account. Despite completing all the necessary verification steps—including verifying the number via SMS code and getting the display name approved—the phone number status remains "Pending" in WhatsApp Manager.

The message displayed is:

Pending Once the display name is approved, download the certificate to connect this phone number.

When I attempt to follow the instructions provided, I encounter issues with the registration process using the On-Premises API. Specifically, I am uncertain about the correct URL to use for the /v1/account endpoint.

The documentation mentions that the On-Premises API is being deprecated and that the /v1/account endpoint can no longer be used to register business phone numbers, returning the error:

{ "code": 1005, "title": "Access denied", "details": "Unknown error: biz_link_on_prem_reg_blocked" } I understand that the On-Premises API is being sunset, but I would like assistance in either:

  • Understanding how to correctly register my phone number using the On-Premises API, or
  • Guidance on how to proceed with the registration using the Cloud API if the On-Premises API is no longer supported.

I would appreciate detailed instructions on how to resolve this issue, as the pending status is preventing me from connecting my phone number and utilizing the WhatsApp Business API effectively.

Phone number ID: 509612215559534 WhatsApp account ID: 488332487692681

Best regards, Artur

Artur
Asked about 2 months ago
San

I am facing the Same issue. The number is pending for 3 days now :(

October 31 at 3:34 AM
Lorena

I have the same issue with two different numbers.

October 31 at 4:54 AM
Mohammed

I have the same problem

December 9 at 9:00 PM
Mohammed

Can you check what is your whatsapp business account status ? is it in 'Review In Progress' ?

December 9 at 9:02 PM
Maen

any solution for the issue i have same

December 10 at 9:48 PM
Selected Answer
1

I have the same problem

November 14 at 7:10 AM
Monique
1

I have the same problem with many numbers. Pending for over a month.

December 10 at 10:44 PM
Brice
1

Same issue for me too - any leads?

December 11 at 4:03 PM
Diogo
1

What you should take into account is that the WhatsApp number is not registered in the WhatsApp Business mobile application. When you register the number on the web platform and on the mobile phone where the chip with the mobile number is installed, this number is registered in the WhatsApp Business application and generates the error "something went wrong."

The solution is to delete the WhatsApp Business account from the mobile phone where the number you want to use on the WhatsApp Business web platform is registered.

Once you do this, it takes a few minutes for the certificate to appear. If it does not appear, you can delete and re-add the number on the WhatsApp Business web platform.

Once the certificate has appeared you will have to use postman to make the following request

{{Version}} : API version {{Phone-Number-ID}}: the registered number ID URL: https://graph.facebook.com/{{Version}}/{{Phone-Number-ID}}/register Request body { "messaging_product": "whatsapp", "pin": "123456" }

December 17 at 4:30 PM
Jose Alejandro