We suddenly started facing this outage. For the past week our whole Whatsapp communication is down. We have an outbound throughput of ~3k messages/day which all are failing. We tried to create new template, whatsapp account and even added a new number. Nothing worked. It is very difficult to reach out to Meta Support to get any developer help. Probably we might have to run an ad campaign on facebook/insta to get some attention I guess :)
{
"error": {
"message": "(#135000) Generic user error",
"type": "OAuthException",
"code": 135000,
"error_data": {
"messaging_product": "whatsapp",
"details": "Generic user error"
},
"fbtrace_id": "ATOjiv6quaciqRzMUGNDDJh"
}
}
My company has this problem since 20/12/2024. I have tried asking direct assistance, but the only answer I got was to ask for support here on the forums. There are numerous bug reports and it seems that is the way to get it solved, IF you are able to open a report for the WhatsApp Business API product (we cannot for whatever reason).