部分服务中断share-external
I don't receive attachments in messages, nor contexts.
12

Hi, a few days ago I was receiving messages correctly with attachments or contexts. But I'm trying today and I'm not receiving the complete json.

Here is the documentation, which says that nothing has changed:

I need help, I don't know if it's because of something in the code, configuration or payment on the account.

{ "object": "whatsapp_business_account", "entry": [ { "id": "365366813322807", "changes": [ { "value": { "messaging_product": "whatsapp", "metadata": { "display_phone_number": "....", "phone_number_id": "...." }, "contacts": [ { "profile": { "name": "...." }, "wa_id": "58412...." }], "messages": [ { "from": "58412...", "id": "wamid....=", "timestamp": "1731960113", "type": "image" }] }, "field": "messages" }] }] }

Ivan
提问时间: 周一
José

Same here with multiples clients

11月18日 12:47
已选回答
2

After several hours, meta simply resent the context and the attachment, it seems that it is an internal problem of meta and not of us, let's wait for some news.

11月19日 04:44
Ivan
已选回答
1

Same here, the context is also missing for the Interactive Messages (buttons). Now we can not know which button was pressed and in response to which message ("replyingTo" context).

We have not change any code related to this.

11月18日 15:57
Francys
1

Any updates on this issue?

11月18日 16:30
Marina
1

same!!!! here!!!!!

11月18日 16:34
David
1

Same here! Please share an ETA for the fix!

11月19日 03:01
Lidor
2

Same problem here in Brazil. The page status https://metastatus.com/whatsapp-business-api have only one issue, but it doesn't seem to be that. I thought the delivery method for this type of package had changed, as text messages still work, but I didn't find anything relevant in the official documentation, does anyone have any clue as to what it could be?

11月18日 17:18
Marcos Vinicius
Marina

I believe there is an endpoint to retrieve message information using its ID.

11月18日 17:30
José

No, there is not such endpoint

11月18日 17:57
Marina

Do you think this is a mistake and the solution is really to wait?

11月18日 18:45
3

same for me!

11月18日 12:55
Yanir
3

Same here

11月18日 14:36
Marcelo
3

Same here.

11月18日 14:54
Marina
4

Same issue here

11月18日 12:34
Ana
Webbsys

Same here

11月18日 12:46
4

Same here

11月18日 12:58
Yuri
4

Same here

11月18日 13:02
Daniel
4

Same here

11月18日 13:04
Jesus
4

Same here

11月18日 13:06
Desarrollador
4

Same here! aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

11月18日 13:28
Pulsus
6

Same for me, it started to happen a couple hours ago

11月18日 13:00
RodoSafra