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I don't receive attachments in messages, nor contexts.
12

Hi, a few days ago I was receiving messages correctly with attachments or contexts. But I'm trying today and I'm not receiving the complete json.

Here is the documentation, which says that nothing has changed:

I need help, I don't know if it's because of something in the code, configuration or payment on the account.

{ "object": "whatsapp_business_account", "entry": [ { "id": "365366813322807", "changes": [ { "value": { "messaging_product": "whatsapp", "metadata": { "display_phone_number": "....", "phone_number_id": "...." }, "contacts": [ { "profile": { "name": "...." }, "wa_id": "58412...." }], "messages": [ { "from": "58412...", "id": "wamid....=", "timestamp": "1731960113", "type": "image" }] }, "field": "messages" }] }] }

Ivan
Đã hỏi vào Thứ Hai
José

Same here with multiples clients

18 tháng 11 lúc 12:47
Câu trả lời được chọn
2

After several hours, meta simply resent the context and the attachment, it seems that it is an internal problem of meta and not of us, let's wait for some news.

19 tháng 11 lúc 04:44
Ivan
Câu trả lời được chọn
1

Same here, the context is also missing for the Interactive Messages (buttons). Now we can not know which button was pressed and in response to which message ("replyingTo" context).

We have not change any code related to this.

18 tháng 11 lúc 15:57
Francys
1

Any updates on this issue?

18 tháng 11 lúc 16:30
Marina
1

same!!!! here!!!!!

18 tháng 11 lúc 16:34
David
1

Same here! Please share an ETA for the fix!

19 tháng 11 lúc 03:01
Lidor
2

Same problem here in Brazil. The page status https://metastatus.com/whatsapp-business-api have only one issue, but it doesn't seem to be that. I thought the delivery method for this type of package had changed, as text messages still work, but I didn't find anything relevant in the official documentation, does anyone have any clue as to what it could be?

18 tháng 11 lúc 17:18
Marcos Vinicius
Marina

I believe there is an endpoint to retrieve message information using its ID.

18 tháng 11 lúc 17:30
José

No, there is not such endpoint

18 tháng 11 lúc 17:57
Marina

Do you think this is a mistake and the solution is really to wait?

18 tháng 11 lúc 18:45
3

same for me!

18 tháng 11 lúc 12:55
Yanir
3

Same here

18 tháng 11 lúc 14:36
Marcelo
3

Same here.

18 tháng 11 lúc 14:54
Marina
4

Same issue here

18 tháng 11 lúc 12:34
Ana
Webbsys

Same here

18 tháng 11 lúc 12:46
4

Same here

18 tháng 11 lúc 12:58
Yuri
4

Same here

18 tháng 11 lúc 13:02
Daniel
4

Same here

18 tháng 11 lúc 13:04
Jesus
4

Same here

18 tháng 11 lúc 13:06
Desarrollador
4

Same here! aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

18 tháng 11 lúc 13:28
Pulsus
6

Same for me, it started to happen a couple hours ago

18 tháng 11 lúc 13:00
RodoSafra