Частичное отключениеshare-external
I don't receive attachments in messages, nor contexts.
12

Hi, a few days ago I was receiving messages correctly with attachments or contexts. But I'm trying today and I'm not receiving the complete json.

Here is the documentation, which says that nothing has changed:

I need help, I don't know if it's because of something in the code, configuration or payment on the account.

{ "object": "whatsapp_business_account", "entry": [ { "id": "365366813322807", "changes": [ { "value": { "messaging_product": "whatsapp", "metadata": { "display_phone_number": "....", "phone_number_id": "...." }, "contacts": [ { "profile": { "name": "...." }, "wa_id": "58412...." }], "messages": [ { "from": "58412...", "id": "wamid....=", "timestamp": "1731960113", "type": "image" }] }, "field": "messages" }] }] }

Ivan
Вопрос задан в понедельник
José

Same here with multiples clients

18 ноября в 12:47
Выбранный ответ
2

After several hours, meta simply resent the context and the attachment, it seems that it is an internal problem of meta and not of us, let's wait for some news.

19 ноября в 04:44
Ivan
Выбранный ответ
1

Same here, the context is also missing for the Interactive Messages (buttons). Now we can not know which button was pressed and in response to which message ("replyingTo" context).

We have not change any code related to this.

18 ноября в 15:57
Francys
1

Any updates on this issue?

18 ноября в 16:30
Marina
1

same!!!! here!!!!!

18 ноября в 16:34
David
1

Same here! Please share an ETA for the fix!

19 ноября в 03:01
Lidor
2

Same problem here in Brazil. The page status https://metastatus.com/whatsapp-business-api have only one issue, but it doesn't seem to be that. I thought the delivery method for this type of package had changed, as text messages still work, but I didn't find anything relevant in the official documentation, does anyone have any clue as to what it could be?

18 ноября в 17:18
Marcos Vinicius
Marina

I believe there is an endpoint to retrieve message information using its ID.

18 ноября в 17:30
José

No, there is not such endpoint

18 ноября в 17:57
Marina

Do you think this is a mistake and the solution is really to wait?

18 ноября в 18:45
3

same for me!

18 ноября в 12:55
Yanir
3

Same here

18 ноября в 14:36
Marcelo
3

Same here.

18 ноября в 14:54
Marina
4

Same issue here

18 ноября в 12:34
Ana
Webbsys

Same here

18 ноября в 12:46
4

Same here

18 ноября в 12:58
Yuri
4

Same here

18 ноября в 13:02
Daniel
4

Same here

18 ноября в 13:04
Jesus
4

Same here

18 ноября в 13:06
Desarrollador
4

Same here! aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

18 ноября в 13:28
Pulsus
6

Same for me, it started to happen a couple hours ago

18 ноября в 13:00
RodoSafra