Indisponibilidade parcialshare-external
I don't receive attachments in messages, nor contexts.
12

Hi, a few days ago I was receiving messages correctly with attachments or contexts. But I'm trying today and I'm not receiving the complete json.

Here is the documentation, which says that nothing has changed:

I need help, I don't know if it's because of something in the code, configuration or payment on the account.

{ "object": "whatsapp_business_account", "entry": [ { "id": "365366813322807", "changes": [ { "value": { "messaging_product": "whatsapp", "metadata": { "display_phone_number": "....", "phone_number_id": "...." }, "contacts": [ { "profile": { "name": "...." }, "wa_id": "58412...." }], "messages": [ { "from": "58412...", "id": "wamid....=", "timestamp": "1731960113", "type": "image" }] }, "field": "messages" }] }] }

Ivan
Enviada na segunda
José

Same here with multiples clients

18 de novembro às 12:47
Resposta selecionada
2

After several hours, meta simply resent the context and the attachment, it seems that it is an internal problem of meta and not of us, let's wait for some news.

19 de novembro às 04:44
Ivan
Resposta selecionada
1

Same here, the context is also missing for the Interactive Messages (buttons). Now we can not know which button was pressed and in response to which message ("replyingTo" context).

We have not change any code related to this.

18 de novembro às 15:57
Francys
1

Any updates on this issue?

18 de novembro às 16:30
Marina
1

same!!!! here!!!!!

18 de novembro às 16:34
David
1

Same here! Please share an ETA for the fix!

19 de novembro às 03:01
Lidor
2

Same problem here in Brazil. The page status https://metastatus.com/whatsapp-business-api have only one issue, but it doesn't seem to be that. I thought the delivery method for this type of package had changed, as text messages still work, but I didn't find anything relevant in the official documentation, does anyone have any clue as to what it could be?

18 de novembro às 17:18
Marcos Vinicius
Marina

I believe there is an endpoint to retrieve message information using its ID.

18 de novembro às 17:30
José

No, there is not such endpoint

18 de novembro às 17:57
Marina

Do you think this is a mistake and the solution is really to wait?

18 de novembro às 18:45
3

same for me!

18 de novembro às 12:55
Yanir
3

Same here

18 de novembro às 14:36
Marcelo
3

Same here.

18 de novembro às 14:54
Marina
4

Same issue here

18 de novembro às 12:34
Ana
Webbsys

Same here

18 de novembro às 12:46
4

Same here

18 de novembro às 12:58
Yuri
4

Same here

18 de novembro às 13:02
Daniel
4

Same here

18 de novembro às 13:04
Jesus
4

Same here

18 de novembro às 13:06
Desarrollador
4

Same here! aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

18 de novembro às 13:28
Pulsus
6

Same for me, it started to happen a couple hours ago

18 de novembro às 13:00
RodoSafra