Partial Outageshare-external
I don't receive attachments in messages, nor contexts.
12

Hi, a few days ago I was receiving messages correctly with attachments or contexts. But I'm trying today and I'm not receiving the complete json.

Here is the documentation, which says that nothing has changed:

I need help, I don't know if it's because of something in the code, configuration or payment on the account.

{ "object": "whatsapp_business_account", "entry": [ { "id": "365366813322807", "changes": [ { "value": { "messaging_product": "whatsapp", "metadata": { "display_phone_number": "....", "phone_number_id": "...." }, "contacts": [ { "profile": { "name": "...." }, "wa_id": "58412...." }], "messages": [ { "from": "58412...", "id": "wamid....=", "timestamp": "1731960113", "type": "image" }] }, "field": "messages" }] }] }

Ivan
Asked on Monday
José

Same here with multiples clients

November 18 at 12:47 PM
Selected Answer
2

After several hours, meta simply resent the context and the attachment, it seems that it is an internal problem of meta and not of us, let's wait for some news.

November 19 at 4:44 AM
Ivan
Selected Answer
1

Same here, the context is also missing for the Interactive Messages (buttons). Now we can not know which button was pressed and in response to which message ("replyingTo" context).

We have not change any code related to this.

November 18 at 3:57 PM
Francys
1

Any updates on this issue?

November 18 at 4:30 PM
Marina
1

same!!!! here!!!!!

November 18 at 4:34 PM
David
1

Same here! Please share an ETA for the fix!

November 19 at 3:01 AM
Lidor
2

Same problem here in Brazil. The page status https://metastatus.com/whatsapp-business-api have only one issue, but it doesn't seem to be that. I thought the delivery method for this type of package had changed, as text messages still work, but I didn't find anything relevant in the official documentation, does anyone have any clue as to what it could be?

November 18 at 5:18 PM
Marcos Vinicius
Marina

I believe there is an endpoint to retrieve message information using its ID.

November 18 at 5:30 PM
José

No, there is not such endpoint

November 18 at 5:57 PM
Marina

Do you think this is a mistake and the solution is really to wait?

November 18 at 6:45 PM
3

same for me!

November 18 at 12:55 PM
Yanir
3

Same here

November 18 at 2:36 PM
Marcelo
3

Same here.

November 18 at 2:54 PM
Marina
4

Same issue here

November 18 at 12:34 PM
Ana
Webbsys

Same here

November 18 at 12:46 PM
4

Same here

November 18 at 12:58 PM
Yuri
4

Same here

November 18 at 1:02 PM
Daniel
4

Same here

November 18 at 1:04 PM
Jesus
4

Same here

November 18 at 1:06 PM
Desarrollador
4

Same here! aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

November 18 at 1:28 PM
Pulsus
6

Same for me, it started to happen a couple hours ago

November 18 at 1:00 PM
RodoSafra