Declared Supported Event Types Returning as Unsupported in Conversions API for Business Messaging
1

Hi,

I tried using the conversion for business messaging as per the link:
Business Messaging Documentation

The page states:

What types of messaging events are supported by the Conversions API for business messaging?
The Conversions API for business messaging now supports the following types of messaging events:

  • Purchase
  • LeadSubmitted
  • InitiateCheckout
  • AppointmentBooked
  • LeadQualified
  • LeadConverted
  • AddToCart
  • ViewContent
  • OrderCreated
  • OrderShipped

However, when trying to use any event other than Purchase or LeadSubmitted, it does not work.

The response I receive is:

400 - "{
  "error": {
    "message": "Invalid parameter",
    "type": "OAuthException",
    "code": 100,
    "error_subcode": 2804066,
    "is_transient": false,
    "error_user_title": "Invalid event type for messaging event",
    "error_user_msg": "The event name parameter value 'LeadQualified' provided for your events with the business_messaging action source is invalid. Please provide a valid value for the event name parameter, such as 'Purchase' or 'LeadSubmitted'.",
    "fbtrace_id": "A88bsgGP2Jy3Eimwmr937-F"
  }
}"

Here is the input I was sending:

{
  "data": [
    {
      "event_name": "LeadQualified",
      "event_time": 1675999999,
      "action_source": "business_messaging",
      "messaging_channel": "whatsapp",
      "user_data": {
        "page_id": 102035112882607,
        "ctwa_clid": "ARAkLkA8rmlFeiCktEJQ-QTwRiyYHAFDLMNDBH0CD3qpjd0HR4irJ6LEkR7JwFF4XvnO2E4Nx0-eM-GABDLOPaOdRMv-_zfUQ2a"
      }
    }
  ],
  "partner_agent": "EagleFlow"
}

Is this a bug? Can you provide guidance on how to resolve this issue?
Thank you.

Daniel
Asked about 2 months ago
Selected Answer
1

22 days without an answer??? up!

October 11 at 8:15 PM
Daniel
Daniel

30 days

October 20 at 3:13 PM