Hello,

We've received a number of support requests from users who say they receive the following error from Instagram when attempting to connect their Instagram account to our software via OAuth:

"Your Instagram account is ineligible for using Instagram Business Messaging API"

I'm guessing this is because we request the instagram_business_manage_messages scope during the OAuth flow. We have been approved for that permission already. That scope should work with both Instagram Creator and Business accounts. The users who have reached out to us about this have indicated that they do not have any known restrictions on their account.

What is the scenario where an account is not eligible for using Instagram Business Messaging API? How can we resolve this for users without removing the instagram_business_manage_messages, which we need in order to support our Instagram Inbox feature?

We are using Instagram with Instagram Login API, and our app ID is 218213040638701.

Thanks, Grant