Our application received a violation notice. According to the screenshot, it says: "Need assistance? Please contact Direct Support." However, when I clicked into Direct Support to ask a question, the button displayed: "All support subscriptions have either expired or reached the limit of allowed questions." At this point, several issues arise: 1. App mentioned that I could contact Direct Support if there's a problem, but it's not allowing me to ask questions. How am I supposed to get help? 2. Direct Support stated that the support subscription has expired. Which subscription? When did it expire? How can I resolve this? 3. Direct Support said that the question limit has been reached. How many questions are there now? What is the limit on the number of questions? How can this be resolved?

The violation notice App provided is unclear. App say I can seek assistance, yet it's not allowing it. What am I supposed to do?