- Community
- Question
1.How many messages can be sent per category (Marketing, Service, Utility, Authentication) to a single user? Is this limit based on a 24-hour window or hourly?
2.What is the maximum number of conversations (across all users) that can be initiated within a 24-hour period for each category? Are there specific constraints for marketing messages, and do they differ from service, utility, or authentication messages?
3.Lastly, how does the overall limit of conversations per user and across all users work? How are businesses placed in messaging tiers, and what are the restrictions for each tier?
I also have same issue, some of my clients having 131026 error code. from the information that I read, we are limited to 2 messages templates in 24 hours. but the one that make me confuse, why the conversation that coming from users initiative also being counted.
If the users initiated the conversation in chatbot that having marketing templates why it is counted as spam?.
