Dear Instagram Support Team,

I am writing to bring to your attention a very critical issue that many users, including myself, are experiencing on your platform. Our accounts are being unfairly suspended due to false claims of "impersonation," initiated by hackers who appear to be exploiting your system's automated detection mechanisms. This is causing significant distress to legitimate users, and we urgently seek your intervention to resolve this matter.

Here are the key points regarding the issue:

1. Unfair Account Suspensions: Many users are finding their accounts suddenly suspended due to impersonation claims, even though there has been no such violation. These suspensions seem to be triggered by malicious actors (hackers) who exploit Instagram’s automated detection systems to falsely report users. This results in the automatic suspension of our accounts without any valid reason or investigation.

2. Inability to Appeal or Submit ID: When attempting to appeal these suspensions, we are met with another major problem — the inability to successfully submit identification documents for review. The system either:

Fails to process our ID uploads, repeatedly showing an error message. Does not allow the appeal process to proceed at all, leaving us in a bugged state where the appeal cannot be completed or even initiated. These issues prevent us from verifying our identity and regaining access to our accounts, which is extremely frustrating. Despite multiple attempts to upload our identification documents as required, the system seems broken or stuck in a loop, preventing the appeal from being properly reviewed.

1. Bug in the Appeal Process: In some cases, users report being unable to even start the appeal process, as the system remains bugged. These users are left without any options to defend their accounts, and their accounts remain unjustly suspended indefinitely. This situation is worsened by the lack of direct customer support or any manual intervention available for such critical cases.

2. Serious Impact on Users: This issue has a devastating impact on users, especially those who rely on Instagram for personal, professional, or business purposes. The false suspension of accounts without a proper appeals process or review mechanism is leaving many of us helpless. Legitimate users are suffering while malicious actors exploit the system.

Request for Urgent Action: Investigate the impersonation claim system: We kindly request that Instagram thoroughly investigate the way automated systems handle impersonation claims, as hackers seem to be exploiting these systems to target innocent users. Fix the appeals process: Please resolve the ongoing issues with the ID submission process. Users should be able to easily upload their identification documents without encountering persistent errors. We also ask that the bug preventing some users from starting the appeal process be fixed immediately. Implement better safeguards: We urge Instagram to implement better safeguards to prevent the misuse of the report and suspension system. False reports should be thoroughly reviewed before automatic account suspension occurs. Provide clear support channels: It is crucial that Instagram offers more accessible and reliable support for users whose accounts have been wrongfully suspended. The current system leaves too many users without any effective means of resolving their issues. We trust that Instagram takes these concerns seriously and will prioritize fixing this widespread issue. We hope to see improvements to the account suspension and appeals processes soon, so that legitimate users are not unfairly targeted or left without recourse.

Thank you for your attention to this matter. We look forward to hearing from you soon and hope for a swift resolution.

Sincerely,