we didn't receive one message on Instagram messaging webhooks
1

Hello, we are facing problem, big part of our customers does not receive direct one message and this message didnt arrive to our webhooks on 1/9/2024 Sep 01 2024 no webhook were sent

Ahmed
Asked about 3 months ago
Ahmed

Hello, we are facing problem, few of our customers does not receive direct message webhooks since an hours ago. Other webhooks like comments, echo, reactions are comming properly.

In other cases, a few of the messages are arriving via webhook but there are missing messages in the whole conversation

October 3 at 1:00 AM