To reverse a wrong recharge on Jio, follow these steps:
Contact Customer Support:
- Call Vi customer care at 199 or +91–9831–749–976.
- Explain your situation clearly, providing your mobile number and transaction details.
Use the My App:
- Open the My Jio app and log in to your account.
- Go to the "Help" or "Support" section.
- Look for options related to recharge issues and follow the prompts to report the wrong recharge.
Email Support:
- Send an email to Vi customer support at [...]**. Include your order details, a description of the wrong recharge, and your request for reversal.
Social Media:
- Reach out to Jio on their official social media channels (like Twitter or Facebook) to escalate your issue and get quicker responses.
Visit a Jio Store:
- If you prefer in-person assistance, visit your nearest Jio store and explain your issue to a representative.
Important Tips:
- Act Quickly: The sooner you report the issue, the higher the chance of a successful reversal.
- Keep Records: Maintain records of all communications regarding the wrong recharge for reference.
Refund policies may vary, so check with the customer support for specific guidelines.