/me/accounts stopped to retrieve data
1

After an organizational review, our app integration can no longer retrieve the user's account list.

We have advanced access to:

pages_read_engagement instagram_basic business_management instagram_manage_insights instagram_content_publish pages_show_list

We use a Facebook test user to test our integration. Before the organizational review (which Facebook required us to complete by September 6th), everything was working fine. Access tokens generated before the review could retrieve the accounts, but the new tokens cannot (even with the same Facebook user).

The scopes are the same, but we noticed a message during login:

"Submit for login review. Facebook has not approved the use of one or more of the following permissions."

However, it does not specify which permissions are not approved. When editing the permissions the user wants to grant, we see that the business_management permission is missing.

We check the permissions list and see that we have it correctly listed under advanced access.

Has anyone else encountered this issue?

Farmatzzo
Asked about 3 weeks ago