When sending a button template, the text (message.attachment.payload.text) is omitted.
2

When sending a button template, the text (message.attachment.payload.text) is omitted.

The documentation states the following. "UTF-8-encoded text of up to 640 characters. Text will appear above the buttons."

◾️Button Template https://developers.facebook.com/docs/messenger-platform/instagram/features/button-template

This may or may not be omitted depending on the sender's account.

For example, if you send the following button template text with the exact same content to accounts A and B, the results received will be different

==============================

Button template to be sent

HelloHelloHelloHelloHello HelloHelloHelloHelloHello HelloHelloHelloHelloHello HelloHelloHelloHelloHello

==============================

A to user

HelloHelloHelloHelloHello HelloHelloHelloHelloHello HelloHelloHelloHelloHello HelloHelloHelloHelloHello

Not omitted

==============================

Sent from B to user

HelloHelloHelloHelloHello HelloHelloHelloHelloHelloHel...

Display "..." is abbreviated with

==============================

Does anyone know the cause?

黒田 桂吾
Asked about 4 months ago
Selected Answer
1

I have same issue.

July 10 at 7:38 AM
Сергей
Юрий

Is there a Meta representative planning to join this thread? The problem has not been resolved for about three weeks now!

July 11 at 2:43 AM
1

I am facing the same issue.

July 15 at 2:53 AM
Kiyo
1

Also facing this same issue

July 25 at 12:12 PM
Khalid