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The error message I see on https://business.facebook.com/wa/manage/home is "Missing valid payment method Free tier conversations can only be initiated by your customers. You won't be able to message customers until you've added a payment method or updated your existing payment method. Learn more about free-tier conversations."
- I get a success response when I hit the API (no webhooks)
- I get nothing when I put the whatsapp message id
- All accounts have payment methods added
- There is an account that has Rs 2.36 pending in balance but we cannot pay that. Min. payment amount is Rs. 10, and we also have to pay the exact amount to proceed. Not able to delete this account as well (there is no phone number in here, was deleted). This account has a payment method though
Can someone please help resolve this issue?
I have also raised a direct support ticket, posting here just in case someone faced the same issue and was able to resolve it.
Thanks in advance!
I'm also facing this issue, is there any solutions?
I'm also facing this issue. Does anyone have a solution?
A bump in case anyone faced something similar or can help.
Meta support has been very unhelpful at resolving this. After a week of two and fro, they have finally landed from "no errors visible", "yeah we see the error, payment method not attached", "(upon asking in which account) looks like payment method is added, is a technical issue", "(on sending success responses in the send message API and asking where they see the technical error) cannot see technical issue at your side, could be at our end, we cannot help - raise on the forum"