The error message I see on https://business.facebook.com/wa/manage/home is "Missing valid payment method Free tier conversations can only be initiated by your customers. You won't be able to message customers until you've added a payment method or updated your existing payment method. Learn more about free-tier conversations."

• I get a success response when I hit the API (no webhooks)
• I get nothing when I put the whatsapp message id
• All accounts have payment methods added
• There is an account that has Rs 2.36 pending in balance but we cannot pay that. Min. payment amount is Rs. 10, and we also have to pay the exact amount to proceed. Not able to delete this account as well (there is no phone number in here, was deleted). This account has a payment method though

Can someone please help resolve this issue?

I have also raised a direct support ticket, posting here just in case someone faced the same issue and was able to resolve it.

Thanks in advance!