Partial Outageshare-external
Missing comment webhook
10

Hi,

We are receiving reports from our customers that some comments on posts are missing. We have investigated and found that these comments all have one thing in common: we did not receive a webhook for them. We have called the API to check and still see these comments being returned in the response. This issue is seriously affecting our customer service process. Please investigate this issue for us.

Missing Comment Id: 788187760189149_1236315917778588 Page: 363549471144008 PostId: 788187760189149

Hùng
Asked about 4 months ago
Selected Answer
1

Same error

July 18 at 12:22 AM
Tiến
2

Same error here

July 18 at 12:36 AM
Bui
2

Same here. Since yesterday we've been having these problems with some select pages. The feed subscription is active but we are not receiving any event when someone comments in the page.

July 18 at 6:34 AM
Diego
2

same issue

July 22 at 1:49 AM
Tuyen
2

Same issue

July 22 at 3:29 AM
Quế
Quế

It happens on some pages and some comments

July 22 at 3:30 AM
2

Same here.

Several customers are complaining.

July 24 at 2:10 AM
Martin
2

Same error here. It happens on some pages and some comments

July 24 at 6:27 PM
Ngọc Thắm