Turning off service requests and read receipts.
1

WhatsApp is constantanly hitting my webhook with service requests and read receipts.

While I can filter these out, they are consuming "operations" on my Make.com scenario, which ultimately cost money.

How can I turn off read receipts and service requests?

[ { "object": "whatsapp_business_account", "entry": [ { "id": "339464532578678", "changes": [ { "value": { "messaging_product": "whatsapp", "metadata": { "display_phone_number": "REDACTED", "phone_number_id": "REDACTED" }, "statuses": [ { "id": "wamid.HBgLMTI4OTMzOTMyNjYVAgARGBIwNURCN0RCNDZEMzg4NUI1M0YA", "status": "read", "timestamp": "1716992423", "recipient_id": "REDACTED", "conversation": { "id": "24c52e308a622aa08ac9e4a4e99921ba", "origin": { "type": "service" } }, "pricing": { "billable": true, "pricing_model": "CBP", "category": "service" } } ] }, "field": "messages" } ] } ] } ]

Scott
Asked about 7 months ago