For Sending whatsapp messages we are using the following API POST : https://graph.facebook.com/v20.0/<WHATSAPP_BUSINESS_ACCOUNT_ID>/messages
We were able to send out the messages successfully on 6-Sep-2024 , but not on 10-Sep-2024.
We arrange a total of 3,344 messages on 10 Sep, and my system vendor also received success sent messages of these 3,344 recipients, but our WhatsApp manager template insight are not showing any information about messages being sent, received.
So now we need to understand what went wrong and whether those messages were actually sent.
I can provide you with additional information. I hope we can contact via email.
Last week i have also reported the issue we encountered to the Meta team under 'Report a Platform Data Incident', but we have not received any response yet.
Report ID: 808838311324476